The Training Coordinator is a full-time position that reports to the Service Delivery Manager of the University System of Georgia’s (USG) Shared Services Center (SSC). The Training Coordinator’s responsibilities include communicating with internal and external partners to identify training needs and mapping out development plans for SSC employees, institutional practitioners, and other USG stakeholders. This position is responsible for managing, designing, developing, coordinating, conducting, and facilitating USG SSC training efforts.

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• Design and develop internal and external training programs with the assistance of subject matter experts
• Select appropriate training methods or activities for training (i.e. simulations, mentoring, on-the-job training, professional development classes, instructor-led, collaborative, virtual, etc.)
• Create training schedules for all departments, track and create reports on outcomes of all training and maintain training records for the USG training participants
• Train new hires on policies and procedures and use the best training methods for a specific purpose or audience
• Market available training to employees and provide necessary information about sessions
• Conduct center-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
• Research or attend sessions to learn new training methods and techniques and use the knowledge to prepare and coordinate future sessions
• Coordinate training/certification registration efforts
• Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
• Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training
• Maintain curriculum repository
• Host train-the-trainer sessions for internal and external subject matter experts
• Manage and maintain in-house training facilities and equipment
• Coordinate and serve as backup support for Service Delivery Team, including but not limited to escalations and communications
• Performs other duties as assigned

• Bachelor’s Degree with at least 3 years of experience in professional training and/or any equivalent combination of relevant experience and education
• Proven work experience as a Training Coordinator, Trainer, Training Facilitator, or similar role
• Hands-on experience coordinating multiple training events in a corporate setting
• Extensive knowledge of instructional design theory and implementation
• Adequate knowledge of learning management systems and web delivery tools
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Familiarity with traditional and modern job training methods and techniques
• Experience with e-learning platforms
• Advanced organizational skills with the ability to handle multiple assignments

• Excellent time management skills, public speaking skills, problem-solving skills, and both verbal and written communication skills
• Proficiency in all MS applications and presentation software
• Ability to operate various media equipment
• Knowledge of traditional and modern training methods and techniques
• Exceptional organization skills, leadership, and interpersonal skills
• Knowledgeable about learning management systems, instructional design, and e-learning platforms
• Ability to handle multiple assignments and assess and analyze data