Job Responsibilities::

• Develops processes to handle operational issues within direct area of responsibility; maintains robust operational management discipline using metrics, and ensures all colleagues operate within published procedures and professional standards in order to achieve all processing metrics and department standards.
• Develops methodology to ensure that assigned tasks that are complex in nature are managed effectively and in a timely manner ensuring Client measurement Service Level Agreements (SLAs) are adhered to, in order to provide services in an efficient, effective and regulatory compliant manner.
• Communicates direction for team meetings and activities to encourage the sharing of opinions, ideas, knowledge, and solutions, approves inputs received for the evolution of the operational model at all levels of the organization, counsels on, and where required, leads change efforts, projects, quick wins, questions what next and encourages ideas in order to promote new process improvement ideas that leverage technology solutions and to improve the provision of service.
• Develops strategy to manage individual performance and for development plans for each team member with effective mentoring, providing inputs on performance feedback and all people-related matters including recruiting, salary/bonus, performance management, training, talent mapping, succession planning, status changes, etc. and facilitates training sessions for all colleagues as applicable in order to support, and guidance to less experienced colleagues and help develop department resources.
• Approves the travel and expense operating budget for the team in order to manage costs, working within budgetary/financial objectives for the team.
• Approves Senior Leadership service activity reports and presents technical information for Management and Leadership to ensure documentation for the purpose of decision-making.
• Develops relationships with peers on complex and contentious reinsurance developments internally and builds, promotes, and maintains relationships with Brokers, Clients, and Markets to support the team and/or department externally for all aspects of reinsurance service processing and to understand and resolve problems for all external stakeholders.

• Bachelor's Degree
• 10 years of Reinsurance experience
• 5 years of people management experience
• Ability to pick up multiple systems quickly
• Effective communication and highly organized
• Operation Management experience
• Transactional Services experience
• Experience with SLA (Service Level Agreements)
• Highly proficient in Excel
• Ability to decipher PowerBi reports