Transit Dispatcher with $2,000 New Hire Incentive Job at Hopelink
Title: Transit Dispatcher
Schedule: Monday through Friday 3:30am-12:30pm
Be a part of a team that makes a huge impact on our community! Hopelink programs focus on transportation, mobility, food, financial assistance, housing & family development, adult education & employment. Programs are aimed at helping people achieve stability and helping them gain the skills and knowledge they need to exit poverty.
We’d love to hear from you. So, if you are interested in this position, but don't meet every single point on this job posting, please still get in touch. We'd love to connect and see if you could be a great fit.
What qualities we are looking for:
- Previous dispatching experience in public transportation services isn’t required, but is preferred
- The ability to think clearly and problem solve under pressure
- Excellent communication skills with people from diverse backgrounds
- Familiarity with King County streets and traffic conditions
- Desire to provide superb customer service
- Top-notch computer skills
**Due to Federal Regulations, this position is considered a Safety Sensitive Position, therefore employees are required to undergo a full criminal background check and pre-employment Federal DOT drug screening, and are subject to random screenings, which include THC among other restricted substances.
How You'll Be Rewarded:
- 10 paid vacation days
- 7 paid float days
- 10 paid holidays
- Generous sick leave
- Medical, Dental & Vision after 30 days
- Spending accounts
- 401k with Employer Match
- Life, Disability & Accident coverage
- Wellness program
- Voluntary income protection benefits
- Professional Development
- Employee Resource Groups
- Employee Assistance Program
- Employee Discount Opportunities
You will partner with:
- DART Dispatch Supervisor
- Transit Driver Supervisors
- Hopelink Transit Drivers
- General Public
An example of what you will be doing:
- Provide superior customer service to bus operators and passengers.
- Ensure drivers check in on time for the correct work and vehicle assignment.
- Maintain radio contact with drivers and field supervisors.
- Record trip information using automated dispatch system.
- Ensure pick-ups, drop-offs and ride time occur in a timely, safe, and efficient manner and communicate changes to the driver and to the customer.
- Set up subscription route schedules and maintain standing ride databases. Add requests and adjust schedules to accommodate trip request changes.
- Process and schedule ride requests using scheduling software.
- Troubleshoot scheduling and staffing issues.
- Ensure the timely production of passenger manifests and answer driver requests for additional information or assistance.
- Prepare reports using Excel and Access.
- Communicate with appropriate law enforcement, medical services, and supervisors in emergencies.
Hopelink: we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability and helping them gain the skills and knowledge they need to exit poverty for good. Serving our communities Since 1971,
We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.
If you want to join our dynamic team, why not bring your talents and skills to Hopelink? In addition to great staff, we offer a competitive benefit package.
To see all of Hopelink’s open positions, please visit:
Hopelink is an Equal Opportunity Employer committed to workplace diversity.
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.
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