About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.

About the Role

GAP Inc. is transforming the travel program to better support our employees’ needs globally. We are looking for a very customer-oriented Travel Manager to support the Global Travel Team, an individual who loves the challenges of innovative travel, change management and building out a traveler centric program. This person will be the main point of contact for the Travel Team, and will assist internal customers by understanding their needs, answering questions and giving guidance on travel policy, analyzing and resolving system issues, and project managing several concurrent, impactful and transformative projects. This role reports into the Director of Global Travel.



About the Role:
The Travel Manager oversees day-to-day operations of the travel program, from a vendor and traveler standpoint. The position works closely with the travel agency and vendors (including hotels, ground transportation providers, car rental agencies) to ensure an exemplary traveler experience. This role develops and maintains strong relationships with business partners at all levels, acting as a resource to help travelers navigate the travel policy and their travel options. They will constantly seek and identify opportunities to change and improve processes and policies to meet evolving needs of the business. In addition to customer focus, this role will also manage reporting and data required to support risk, security, audit, and spend management guidelines. This role reports into the Director, Global Travel.

What You'll Do

What You’ll Do:

• Be the point person for everything travel with a “Customer first” approach
• Engage with internal customers and help with inquiries and questions related to Travel tools, policies, and processes.
• Administer the Teams Channel and General Travel inbox
• Train employees on our Travel tools (e.g., Online Booking tool, Travel App), policies, and processes
• Utilize various communication channels to market and promote the travel program to ensure our employees have deep understanding of travel processes and policies, as well as the value and benefits, including traveler engagement campaigns, office hours, etc.
• Maintain FAQs/T&E resources within Gap’s intranet, and proactively communicate to key
• Ad hoc troubleshooting and act as Customer Representative of the Travel team
• Provide administration oversight for online booking tool, including vendor management and site design/functionality to highlight program offerings and support ease of use
• Identify, implement and educate travelers on new technologies that assist them with seamless travel
• Proactively reach out to travelers to educate, drive compliance, and influence a cost-conscious behavior change
• Assist with Hotel sourcing and vendor management
• Work with tactical deliverables for implementation and integrations
• Project manage several strategic initiatives

Who You Are

To be successful in the role, you are:

• Very detail oriented with excellent project management skills (think Smartsheet, Gantt chart, etc.)
• Resourceful and skilled at anticipating potential challenges/obstacles and finding solutions.
• A great investigator and problem solver
• An excellent communicator and have exceptional interpersonal skills
  

This position is ideal for someone who:

• 
  Has a Bachelor’s degree or equivalent work experience in the travel industry
• Has 3+ years in a recent T&E Support role - bonus point if you have project management experience
• Experience with GDS (Global Distribution Systems) and online booking tools
• A strong working knowledge of travel industry
• Has impeccable email and Chat etiquette
• An analytical mind who is comfortable with Excel
• Good at working independently - Proactive, and a self-starter
• Curious by nature and a quick learner
• Positive, professional, and calm under pressure
• A global and inclusive team player

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range: $106,700 - $141,400 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

US Candidates
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.