Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving policyholders' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we have always defined success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is in search of a highly motivated Support Specialist to join our Operations Team. This role will serve to provide administrative support to underwriters and agencies by rating and entering transactions into established systems while supporting our Underwriting Team. This is an excellent opportunity to build upon quality underwriting support skills and be a team member with The Relationship Company®.

This role:

• Works within standard operating procedures and established practices to provide timely customer service to underwriters and agencies.
• Performs ratings and enters transactions for commercial lines of business.
• Keeps accurate and current records in designated systems that are accessible to others.
• Updates routine reports and accesses information for clarity and meaning.
• Position offers a solid training program and ongoing support from team members with a career path in the Company

What is a must have?

• Intermediate Word/Excel ability required.
• Excellent communication and customer service skills required.
• Ability to make independent business decisions when required.
• High school diploma or equivalent.

What will our ideal candidate have?

• Previous insurance experience preferred, but not required.
• Coursework towards AINS certification preferred.
• Basic PointIn system and/or similar Policy Administrative System knowledge preferred.
• Interest in continuing to grow and learn in the insurance industry preferred.

Compensation overview

The full hiring range for this role is: $17.30 - $24.20 hourly; however, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates outside of the range listed above are encouraged to apply and will be considered based upon their individual qualifications and/or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as “The Relationship Company®”, and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest assets. Nearly half of our employees choose to stay at Western National for ten years or more!

Currently ranked as the 37th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National was also named a Star Tribune Top Workplace in 2021 and 2022. The Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full time employees a significant Total Rewards Package, including:

• Medical insurance Plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flex Spending Accounts (FSA)
• 401(k) Plan (plus company match)
• Wellbeing Program, including onsite fitness studio
• Time Off – including vacation, volunteer, and holiday pay
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk & Insurance Education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, with includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.