Unit Operations Coordinator (NICU / .60 FTE - Day) Job at Children's Minnesota
Children's Minnesota Minneapolis, MN 55435
$32,864 - $54,288 a year
Employee Status
: Regular
Hours Per Pay Period
: 48
FTE
: 0.6
Shift
: Days
Shift Length
: 12 hours
Weekend Coverage
: Every third weekend
About Children’s Minnesota
Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
Department Overview
Position Summary
The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource.
Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
Department Overview
Our neonatal program is the largest in the Midwest. We provide the full scope of care for infants needing intensive care. At the neonatal intensive care unit (NICU) at Children’s Minnesota Minneapolis Campus, our inter-disciplinary team of over 500 professionals is dedicated to the care of babies with life-changing diagnoses. We specialize in caring for infants needing level III and level IV intensive care, including babies born prematurely or with birth defects, congenital heart disease, genetic disorders or medical disorders; babies who need extracorporeal membrane oxygenation (ECMO); babies needing body cooling, and any baby needing surgery. We care for babies requiring complex care, such as hemodynamic monitoring, critical medication management, maintenance of systemic perfusion and management of organ failure. We are part of the Mother Baby Center in Minneapolis at Abbott Northwestern Hospital, which includes a large high-risk delivery service, a fetal surgery program and a perinatal clinic. The Children’s Minneapolis NICU is a 44-bed level III and level IV unit, and is supported by a step-down level II infant care center and special care nursery. Our team balances a highly technical skill set with a family-centered approach. We rely on teamwork, with open and respectful communication, and promote an environment that encourages learning and professional growth. Our team is committed to providing excellent care to our patients and families.
Position Summary
The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource.
Qualifications:
Education/Work Experience:
Skills and Abilities:
Physical Demands
Please click here to view the Physical Demands
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children’s Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.
Children’s Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.
- Post-secondary education or equivalent experience required (college degree preferred)
Skills and Abilities:
- Outstanding professional and positive customer service skills essential
- Positive attitude
- Exceptional problem solving skills
- Strong computer skills such as Microsoft word, excel or hospital technology systems
- Ability to coach others with hospital technology systems
- Competent with basic medical terminology
- Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking)
- Self-directed, organized, and problem solver.
- Ability to multitask, direct and support information processes on patient care units, work independently and within a team
Physical Demands
Please click here to view the Physical Demands
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children’s Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.
Children’s Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.
Job Posting
: May 4, 2023, 8:45:10 PM
Job
: Administrative
Primary Location
: USA-MN-Minneapolis
Salary (Pay Basis)
: 32,864.00 - 54,288.00
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