User Experience (UX) Strategist - Financial Advisor Services (Remote)

Make investing intuitive through the user experience

Doing the right thing for investors is what we’re all about at Vanguard, and that includes giving them the best possible user experience. In a business like ours, built around technology, the quality of digital interactions is essential. As the UX Strategist, we’ll look to you to champion a world-class experience and leverage your expertise to deliver it. You’ll be instrumental in driving the discovery and definition phase of the experience and partnering with a team of experts to ideate, experiment and deliver a product to scale. It will require a precise eye for detail, a knack for storytelling, and creativity, a strong sense of empathy, and problem-solving abilities. You’ll need excellent interpersonal skills and the ability to achieve agreement with partners and stakeholders.

This role will define strategy and design direction for this site, and help build a highly engaging, valued experience for Vanguard clients & prospects. Your impact will reach far beyond our clients and our business to set new standards for the whole industry.

In this role, you will...

• Lead the definition of the product design vision in partnership with the Product Owner.

• Form business stakeholder relationships to ensure alignment of business and client needs.

• Synthesize research and data insights to define initial hypotheses.

• Facilitate workshops

• Work with content to define how content plays a role in the larger vision.

• Manage UX work tracks and maintain continuity among research, design and content.

• Operate a dual-track workflow that focuses on near-term MVP deliverables and future ideas, continuously looking forward and mapping out the long-term path.

• Partner with the service design team to document a full-scale service blueprint map.

• Ideate on concepts, document user flows, assess navigation and architecture; map out current and future state journey maps

What it takes...

• Minimum five years related work experience

• Undergraduate degree or equivalent combination of training and experience in a creative or technical field.

Special Factor: This role is remote. Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work

During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process – please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.