Network Team Lead

Are you ready to break free of the mundane?

• Seeking a clear path to grow?
• Seeking a career with purpose, that will bring value to the community, people, and organizations?
• Giving the opportunity to continuously innovate? Where you can be part of a company that knows developing an amazing team makes all the difference, where each day brings a new challenge?

Look no further

Responsibilities:

• Act as technical lead for our Managed Services Network team, ensuring the efficient resolution of Customer incident and support requests
• Mentor staff members in support of technical development in accordance with defined training plans
• Provide technical assistance, escalation, and leadership for supported enterprise networks including connectivity, switches, routers, firewalls, wireless, and WAN technologies
• Install, configure, and manage highly available and secure networks
• Oversee change control operations for the Network Team
• Lead onboarding efforts for new customers to ensure successful support enablement
• Assist with selection, procurement, testing, and implementation of tools and technologies supporting Managed Services

Desired Attributes:

• Candidate must possess at least an active Cisco Certified Network Associate (CCNA). Additional CCNA Specializations (Security, Voice, or Wireless) preferred. CCNP Enterprise or above a strong plus
• 5+ years hands-on experience managing and deploying Cisco network solutions including ASA & FTD firewalls, Nexus and Catalyst Switches, ASR/ISR routers, and Wireless LAN controllers
• 3+ years hands-on experience managing and deploying Meraki network devices including firewalls, switches, and wireless technologies
• Experience working with SonicWall, FortiGate, Checkpoint, and Juniper firewalls a plus
• Demonstrated ability to Lead and troubleshoot problems remotely
• Demonstrated ability to effectively mentor and lead team members
• Experience managing incidents and problems in one or more enterprise class platforms (ServiceNow, BMC Remedy, SolarWinds, ManageEngine, Kaseya)
• Experience with network/cloud monitoring tools, technologies, and processes
• Excellent communication, documentation, and Customer-facing skills
• A desire to learn other emerging technologies and skills

Position Type and Expected Hours of Work:

• This is a full-time position, (40) hours/week remote position which will require recurring visits to our Ambler, PA office
• A possibility of off-hours support work
• Infrequent travel to Customer sites regionally

Achieve the requirements by deploying the following:

• Strong problem solving / troubleshooting practices
• An entrepreneur approach to business
• Being a team player and working cross-functionally to achieve results.
• Managing resources and relationships - internally and externally.
• Consistently evaluating processes - recommending changes when appropriate.
• Developing a cadence throughout organization.
• Initiating new, creative ideas.
• Having a willingness to be flexible & adapting to new paths.

Process Management - Achieve the requirements and primary accountabilities by:

• Being a team player and working cross-functionally.
• Managing resources and relationships - internally and externally.
• Consistently evaluating processes - recommending changes when appropriate.
• Communicating throughout organization.
• Initiating new, creative ideas.
• Having a willingness to be flexible - adapting to new paths.
• Able to manage multiple projects.
• Strong problem solving/troubleshooting practices.

Looking forward to getting to know you...

Job Type: Full-time

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Ambler, PA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer networking: 4 years (Preferred)
• Firewalls, Switches, and Wireless Technologies: 3 years (Required)

License/Certification:

• CCNA (Required)
• CCNP (Preferred)

Work Location: In person

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