About us

Melody Living of Colorado Springs offers Assisted Living and Memory Care services . Our mission of "Residents First" guides decisions and actions each and every day. We seek Team Members who have a positive attitude and strong work ethic to develop a strong culture of teamwork.

We are looking for a weekend concierge 8am-7pm Saturday and Sunday. Applicants must be able to work these hours. Please submit your resume today to be part of the Melody Living Team!

Job Description:
Concierge

Department:
Administration

FLSA:
Non-Exempt

Benefit Status:
Part-time

Reports to:
Executive Director of Assisted Living and Memory Care

Position Summary:
Use of strong hospitality focus, serves as the first and central point of contact for service-related issues. Answers resident questions and assists residents in making reservations for dining, travel, in- home service referrals, dry cleaning depository, entertainment attractions, events, etc. as applicable. Develops and delivers personalized service. Answers phone, manages in-house mail center and serves as a general referral source.

Hiring for Saturday and Sunday 8am-8pm.
Essential Duties

• Screens incoming calls, takes messages and/or forwards calls as appropriate.
• Greets and signs in all visitors.
• Greets and provides directions and/or information to residents, visitors, guests, and vendors.
• Responsible for sorting and distributing internal communications.
• Provides clerical assistance as needed.
• Type letters of correspondence, memorandums, reports, forms, etc.
• Receives event reservations, schedules guest apartment reservations and updates census, resident directory, and other information as directed.
• Responds to Emergency Call System and building alarm system.
• Responsible for periodic interior rounds to ensure building is secure and in good order.
• Received and processes work orders for the Community.
• Manages office equipment and supplies.
• Provides effective and courteous service to all residents, guests, and co-workers.
• Handles resident emergency situations in the absence of the Community Manager.
• Enters data into the lead management system, maintains accurate record of apartment inventory and prospect files.
• Other duties as assigned.

Basic Qualifications & Experience

• High School Diploma or equivalent
• Working knowledge of multi-extension, multi-line telephone system is required.
• Prior concierge or hospitality experience strongly preferred.
• Energetic, enthusiastic, exceptional communication skills.
• Good organizational skills, follow-up and follow through; must be able to multitask.
• Minimum one-year experience in a business office environment preferred. Strong clerical skills to include knowledge of computer software (Word, Excel, Outlook, and Powerpoint) preferred
• Must be able to read, write and speak the English language.
• 18 years of age or older
• Up to date with COVID vaccination

Working Conditions / Physical Requirements

• Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.
• Sits, stands, bends, and moves intermittently during working hours.
• Is subject to frequent interruptions.
• Interacts with donors, families, volunteers, residents, and numerous other staff members.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, and or qualifications associated with the job.

The employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Paid time off

Schedule:

• 12 hour shift
• Weekend availability

COVID-19 considerations:
All Employee must be fully vaccinated including boosted or be willing to be vaccinated and have first shot by the first day of work.
Must wear a mask and any other PPE required by the Department of Health for long term care settings.

Application Question(s):

• Are you available to work every Saturday and Sunday from 8am-7pm?

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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