Career Title: Account Coordinator

MSI TEC, Inc is seeking a talented and driven Account Coordinator to manage the full cycle of customers in the assigned territory, from receipt of customer orders, to follow up with suppliers on lead times and shipment of products.

Seeking an ideal candidate who is excited to play their part in achieving our organizational growth objectives. This is an opportunity to be part of a collaborative and innovative team.

MSI TEC, Inc. is a technology-based solutions provider for industrial automation applications throughout the Rocky Mountain region and Southern California. We provide innovative solutions through implementation of robotics, intelligent machine and motion control, device networking and remote monitoring, sensing technologies and machine safety devices. This is an opportunity to join a dynamic environment.
Primary Responsibilities:

• Build and maintain exceptional relationships with all customers, primarily in the industrial automation industry,
• Provide each customer with knowledgeable assistance.
• Work in coordination with Sales Team to streamline the customer experience.
• Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical support.
• Provides updates to internal teams on customer needs and factors that contribute to customer satisfaction.
• Prepare/process quotes and orders for customers.
• Entering and expediting customer orders (from purchase orders or equivalent).
• Monitor all open customer orders to ensure shipments are on time.
• Manage inventory level control for specific accounts.
• Other projects as assigned by the manager.

Skills & Qualifications:

• High school diploma. 3+ years’ experience with inside sales/account management experience.
• 1-2 years ERP/MRP experience.
• Basic understanding of manufacturing industry a plus.
• Ability to prioritize and multi-task.
• Advanced proficiency in verbal and written communication.
• Excellent computer skills, including Microsoft Word and Excel as well as the Google environment.
• Strong organizational skills, and attention to detail.
• Effectively work as a team member and able to work independently with problem-solving skills.
• Self-starter, dependable and accurate.

Perk of Working at MSI TEC, Inc.:

• Competitive salary
• Health/Dental/Vision Insurance
• AD&D Insurance
• Long -Term Disability
• 401k Plan
• Paid Time off and minimum of (9) paid holidays.
• Flexibility with schedule

Compensation:

• $62,000/annual (exempt)

Location:

• Centennial, CO (hybrid schedule, Colorado based)

We politely ask that outside recruiters do not reach out to us regarding this role.

Job Type: Full-time

Pay: From $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Office

Ability to commute/relocate:

• Englewood, CO 80111: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 3 years (Required)

Work Location: Hybrid remote in Englewood, CO 80111

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