ADP/MasterTax is hiring an Administrative Assistant

In this role, the Administrative Assistant will be responsible for performing clerical, administrative and general office duties of a responsible and confidential nature.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans over the next ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

A little about MasterTax: MasterTax is an in-house payroll tax software with comprehensive up-to-date tax compliance rules maintained within the system. We provide implementation, service and development support to our clients from our Tempe, AZ location.

Responsibilities:

Daily:

• Process Change of Service requests for our MasterTax software clients
• Assist with pricing quote requests
• Monitor various queues in our CRM and assign accordingly
• Maintain our client survey program and contact clients or assign to appropriate Leaders within the organization
• Distribute mail for the organization

Weekly:

• Track any SOC-1 violations
• Participate in Client Reference projects

Monthly:

• Maintain client-at-risk report
• Maintain past due client invoice reports
• Create price increase letters and email to clients individually
• Financial status monthly reports
• Work in our CRM reporting tool and run various reports for leaders
• Create webinar surveys for all client trainings
• Process terminations for software clients
• Record meeting minutes
• Post monthly birthday updates

Quarterly:

• Assist Support during QE with ticket management
• Create Quarterly Rally slides in PowerPoint
• Assist with our Client Advisory Board program

Yearly:

• Assist with SOC-1 audits
• Assist with planning and administrative tasks for our Client Advisory Board annual meeting

• Client NDAs
• Client gifts
• Gather client presentations
• Gather survey data and distribute

• Assist with planning and administrative tasks for our biennial Synergy client user conference
• W-2 notification letters created and mailed for Finance
• Client holiday e-cards
• Organize Associate Holiday Rally

Additional duties to be performed on an as needed basis:

• Walking clients through their license counts per their agreement
• Mail payment demand and termination letters via certified mail
• Assist Sales with registration and submitting invoices or payment for membership and/or trade shows
• Create RCH certificated for trainings
• Client profile change requests (address/banks)
• Access Request form for associates
• Order food and supplies for onsite events/meetings
• File contracts, addendums, NDAs
• Assist Associates with ordering Supplies
• Assist Associates with creating expenses
• Update Outlook Distribution lists
• Business Continuity plan back-up (as needed)
• Provide support to members of management and departments as requested

Preferred Qualifications

• High School diploma 3+ yeas of administrative support experience
• Excellent communication skills both verbal and written
• Superb organization skills
• Strong attention to detail
• Expert knowledge of Microsoft Office (Word, Excel, PowerPoint) with experience producing high quality reports, presentations and other documents
• Proven ability to work effectively both independently and in a team-based environment
• Ability to handle confidential matters
• Willingness to learn
• Demonstrated analytical ability in preparing reports and gathering statistical data
• Ability to work independently on projects and anticipate and address issues
• Must be assertive, creative and innovative with proven decision making skills

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.