Associate Network Communication Technician Job at DXC Technology
Job Description:
On-site support at Raytheon's Aurora Colorado location.
1) Work directly for the customer in whatever Network or Voice requirement is needed at the time.
2) Support Cisco networking hardware.
3) Participate in the implementation of new or refreshed networks
4) Work daily Incident and service requests Service Now (SNOW) tickets: analyzing, troubleshooting, completing remediation efforts to resolve network device, VoIP and Local Area Network issues with the assistance of the Network Engineer.
5) Support the completion of changes and maintenance within approved Maintenance Windows
6) Follow process and procedures for wiping equipment with the assistance of the Network Engineer for equipment to be returned to storage or a vendor
7) Support Cisco & Avaya VOIP PBX, voice mail phone system.
8) Trouble shooting customer connection issues, configuring jacks, installing/repairing phones
9) Expertise in working with analog circuits used for alarms, modem lines for monitoring, emergency phones, security lines
10) Position supports all of the digital circuits as well as the wireless access points located throughout the site.
11) Provides site Smart hands support for network and voice engineers
12) Participation in the On Call rotation to provide 24/7 Network & Voice system support
****Responsibilities:****
- Onsite resource position responsible for service installation and turnup. Coordinates, tests, turnups of regulated network services circuits, configures equipment (I.E. Voice related), and tests application of new service installation.
- Maintains service by being on call 24 hours a day, 7 days a week for resolution and service restoral of customer affecting outages, performing hardware and software upgrades and performing maintenance on equipment.
- Installs primary product equipment (Voice & Data) and associated support devices.
- Perform general administrative requirements pertaining to timesheets, inventory records of equipment and ticketing system (SNOW).
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off; and much more.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
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