Overview:

Our AV Field Service Technician is responsible for carrying out on-site maintenance and repairs of electronic communication systems, including but not limited to Pro Sound, Paging, Intercom, Audio/Visual, Video Conferencing, and A/V Control Systems. The A/V Field Service Technician is responsible for servicing these systems in the most efficient and effective manner to assure minimum down time and maximum performance. All service work must meet the quality standards set forth by the Company and communicating the status of the repair with the client.

About Us:

Whether your needs involve audio, video, date network infrastructure, security, or telecom systems, our specialists in each of these areas will work together to formulate a solution that perfectly meets your needs. The Pentegra team includes experienced, knowledgeable design engineers, capable of evaluating your system needs and designing a solution that will exceed your expectations. Our approach is to provide the best value over the long term.

What You’ll Do:

• Perform troubleshooting and repair of equipment and systems as directed and defined in the work orders, diagnosing and fixing faults on site.
• Perform scheduled and un-scheduled maintenance of equipment and systems.
• Utilize the proper test equipment to diagnose a fault. Test all equipment after repair is made to ensure proper performance of system. Ensure all test equipment are calibrated in good working order.
• Any equipment that cannot be repaired on site is to be brought back to the office for factory or third-party repair. Repairs are to be properly tagged and logged into the Repairs database.
• Work in compliance with the Company’s safety manual with safety of self and others in mind at all times
• Turn in all paperwork on time and filled out completely (example: signed work orders, time cards, etc.)
• Make daily communications with the Service Coordinator on service call arrival delays, service call completions and general status of service calls.
• Ensure that time is report accurately, filled out completely with job numbers, hours are correct, and is submitted Monday by 8:00 am.
• Maintain a professional image and build good customer relationships.
• Promote service contracts and new products versus repair when appropriate.
• All work is performed to Company standards and quality installation techniques are practiced
• Actively participate in personal and professional development and maintain knowledge of current and new technologies that the company offers.
• Some travel required
• Other duties as required or assigned.

Qualifications:

• Strong problem-solving and troubleshooting skills
• An understanding of electronic systems, especially professional sound and A/V presentation systems
• Maintain a fundamental knowledge of intercom, MATV, and clock systems
• Excellent verbal and written communication skills, as well as interpersonal skills
• Strong organizational skills and ability to manage multiple tasks simultaneously
• Must be able to read and comprehend engineering drawings and specification sheets
• Must be proficient in using audio and video test equipment and configuration software
• Possess a strong sense of urgency
• Must have a valid and current driver’s license
• 2-years of electronics related field experience

Power Skills You’ll Bring:

• Must be responsible, self-motivated, self-starter, personable and well-organized.
• Superior customer service skills to deal with both internal and external customers.
• Ability to manage multiple tasks simultaneously.
• Strong interpersonal skills; ability to work with diverse groups.
• Proficiency in the use of personal computers including such programs as MS Word, Excel, and Outlook.
• Ability to demonstrate planning, organizing, and implementing skills which allow the successful completion of a service call.
• Must be able to effectively handle stressful situations.
• Must be able to read and effectively interpret general business and specific technical documentation.

Impact:

We are proud to help organizations around the world. It's essential to us that we help solve problems for the greater good and make a difference on the local level. Our commitment to the communities in which we live, and work is a longstanding part of our culture.

Statistics show that women, veterans, individuals with disabilities and minorities will not apply to a job if they believe they will not meet all of the listed requirements of a job. Don't be a statistic. We encourage all backgrounds to apply.

Mechdyne offers an exciting work environment that is continually evolving, with competitive salaries, and a generous benefits package, including performance incentives and profit sharing. Our selection process includes personality and aptitude assessments.

Mechdyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Mechdyne will only employ those who are legally authorized to work in the United States. This is not a position for which non-US work visa sponsorship will be provided.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Naperville, IL 60563: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you need, or will you need, sponsorship to work in the US?

Work Location: In person

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