Box Office and Guest Experience Manager Job at Oregon State University
The College of Liberal Arts is seeking a Box Office and Guest Experience Manager. This is a full-time (1.00
FTE
), 12-month, professional faculty position.
Scheduled to open in Spring 2024, the Patricia Valian Reser Center for the Creative Arts is a new $70M building currently under construction. The facility features multiple venues, including a 499-seat concert hall, a black box theater, an outdoor stage, a 3,000 square foot gallery, and additional art presentation spaces, classrooms and programming locations. In addition, as part of its “Unboxed” series, the Patricia Valian Reser (PVR) Center for the Creative Arts (CCA) will present performing arts at locations throughout the Oregon State University (OSU) network, which includes both formal and improvised venues on the Corvallis campus, the Cascades campus, the Newport campus, the community, and beyond.
As a start-up organization, the PVR CCA seeks an enterprising and energetic individual who is comfortable working in the context of a developing organization in which organizational and operational decisions are still being made.
Scheduled to open in Spring 2024, the Patricia Valian Reser Center for the Creative Arts is a new $70M building currently under construction. The facility features multiple venues, including a 499-seat concert hall, a black box theater, an outdoor stage, a 3,000 square foot gallery, and additional art presentation spaces, classrooms and programming locations. In addition, as part of its “Unboxed” series, the Patricia Valian Reser (PVR) Center for the Creative Arts (CCA) will present performing arts at locations throughout the Oregon State University (OSU) network, which includes both formal and improvised venues on the Corvallis campus, the Cascades campus, the Newport campus, the community, and beyond.
As a start-up organization, the PVR CCA seeks an enterprising and energetic individual who is comfortable working in the context of a developing organization in which organizational and operational decisions are still being made.
The Guest Experience and Box Office Manager will be responsible for ensuring an exceptional guest experience. They will anticipate guest needs, exceed guest expectations, and prioritize a welcoming and inclusive environment. This position manages a comprehensive set of responsibilities (front of house, ticket office, volunteers, special events, student events and camps, donor events, safety procedures) to ensure the comfort and safety of all guests and employees. This position is responsible for establishing and implementing financial and operational procedures necessary to manage ticket sales as well as overseeing a diverse team of student staff, interns, and volunteers. This requires a dependable, self-motivated, and conscientious individual who can organize a professional box office, registration service, and hospitality-oriented unit to comfortably deliver excellent and personalized customer service to a varied clientele including first time ticket buyers, VIPs, government officials, student camp participants, long-term donors, and everyone in between in a high traffic, fast-paced environment.
Why OSU?
Working for Oregon State University is so much more than a job!
Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.
FACTS :
Locations:
Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine county. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.
Total Rewards Package:
Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:
Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.
Position Duties
Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.
FACTS :
- Top 1.4% university in the world
- More research funding than all public universities in Oregon combined
- 1 of 3 land, sea, space and sun grant universities in the U.S.
- 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
- 7 cultural resource centers that offer education, celebration and belonging for everyone
- 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
- 35k+ students including more than 2.3k international students and 10k students of color
- 217k+ alumni worldwide
- For more interesting facts about OSU visit: https://oregonstate.edu/about
Locations:
Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine county. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.
Total Rewards Package:
Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:
- Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
- Retirement savings paid by the university.
- A generous paid leave package, including holidays, vacation and sick leave.
- Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
- Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.
25% Box Office & Subscription Management
Oversees all Box Office operations – processing single, season, and group ticket orders, as well as event and camp registrations in a timely and accurate manner. Establishes and demonstrates procedures and policies that insure an excellent level of service to patrons, subscribers, donors, volunteers, and patrons with special needs. Manages the Box Office computerized ticketing system (AudienceView Campus), sets up events, reports, and maintains accurate patron and donor records. Makes recommendations and advises on pricing, seating plans, on-sale dates and rollout for events, patron retention, and donor engagement. Implements established plans as outlined by the Associate Director of Audience Engagement and Education. Creates and maintains a positive, professional, user-friendly and ADA compliant box office environment. Maintains subscription membership database, sends out renewals, prepares monthly subscription reports.
Works with Marketing on mailing lists, customer service and special sales programs. Work with the Administrative Assistant to the PVR CCA to deliver box office reports, coordinate AudienceView integrations, and manage attendance rosters. Works with all venue presenters to set up effective box office and registration services. Greets and directs walk-in traffic. Coordinates consistent box office, gallery, and phone coverage during business hours per guidance from the Associate Director of Audience Engagement. Arranges VIP experiences, individually and in groups, for special guests.
20% Staff Supervision, enforcement of theatre and gallery policies and procedures and implementation of safety/emergency procedures.
Schedules, trains and supervises student and volunteer box office staff to ensure competency in all computer, financial, and customer service operations. Recruits, trains, and schedules paid and volunteer ushers, ticket scanners, and house managers. Assumes Box Office, house management, daily operations and event coordination duties as needed. Responsible for training and implementation of safety and evacuation procedures.
15% Box Office Financial Procedures
Establishes and enforces box office procedures that ensure financial accountability for all staff including cash handling, and sensitive data management. Creates weekly, show, and annual reports for settlement, fiscal control, and general box office reporting.
15% Special Programs and Education
Manages enrollment and registration for summer camps, educational programming, and field trips. Greets groups and participants to create a hospitable, welcoming environment for special/educational programs, and manages the on-site experiences of program participants outside of academic or artistic content delivery.
15% Event Set-Up and Strike, Front-of-House Building Management
Set up chairs, podiums, tables, flowers, pipe-and-drape, or other fixtures and furnishings as needed to create memorable front-of-house events such as gallery openings, receptions, and artist talks. Assist caterers in setting up for events, including management of the warming kitchen. Manage keys and ingress/egress throughout the facility during events. Lock and unlock facility as needed. Work with the Associate Director of Events and Productions to manage front-of-house elements associated with artistic events.
10% Performs other job-related duties as assigned.
Minimum/Required Qualifications
- Bachelor’s degree in business, communications, hospitality, marketing, public relations, arts administration, or related field.
- Understanding of, and commitment to justice, equity, inclusion, accessibility, and diversity practices and to embedding practices into excellent guest service.
- Experience in customer service or hospitality.
- Experience with cash handling and related accounting procedures.
- Experience in or willingness to learn about venue management and performing arts box office practices.
- Proficient in written and oral communication.
- Ability to perform effectively when working in stressful situations.
- Ability to manage multiple projects on various timelines and prioritize as necessary.
- Ability to perform a variety of administrative duties without direct supervision.
- Ability to prepare financial reports and meet deadlines.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions.
This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.
- 3 years’ working in a box office or related environment.
- Proficiency in common box office ticketing systems. Training or direct experience with AudienceView is a plus.
- Experience directing and/or supervising employees, experience with student workers is a plus.
- Proficiency in Spanish.
- Knowledge of crowd safety, ADA and de-escalation techniques.
- Knowledge of dynamic pricing, tiering, and revenue projections.
- Knowledge of multi-venue operations and academic performing arts centers.
The Guest Experience and Box Office Manager is an in-person position that will require extensive evening and weekend work given the ongoing expansion of this vibrant facility and meeting university and community expectations.
- The incumbent in this position will be expected to work on site and with a team.
- The position will require evening and weekend work, with atypical hours that are varied within a normative 40-hour work week.
- This position will require long periods of standing, the ability to move chairs, and support event and program set up as needed.
Posting Detail Information
Posting Number
P06828UF
Number of Vacancies
1
Anticipated Appointment Begin Date
07/15/2023
Anticipated Appointment End Date
Posting Date
05/04/2023
Full Consideration Date
05/31/2023
Closing Date
06/05/2023
Indicate how you intend to recruit for this search
Competitive / External - open to ALL qualified applicants
Special Instructions to Applicants
To ensure full consideration, applications must be received by 05/31/2023. Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants.
When applying you will be required to attach the following electronic documents:
1) A Resume; and
2) A Cover Letter indicating how your qualifications and experience have prepared you for this position.
You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.
For additional information please contact:
Nadia Hagan
Nadia.hagan@oregonstate.edu
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard 05-010 et seq. Incumbents are required to self-report convictions. Offers of employment are contingent upon meeting all minimum qualifications including the criminal history check requirement.
This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030 et seq. Offers of employment are contingent upon meeting all minimum qualifications including the motor vehicle check requirement.
When applying you will be required to attach the following electronic documents:
1) A Resume; and
2) A Cover Letter indicating how your qualifications and experience have prepared you for this position.
You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.
For additional information please contact:
Nadia Hagan
Nadia.hagan@oregonstate.edu
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard 05-010 et seq. Incumbents are required to self-report convictions. Offers of employment are contingent upon meeting all minimum qualifications including the criminal history check requirement.
This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030 et seq. Offers of employment are contingent upon meeting all minimum qualifications including the motor vehicle check requirement.
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