CALL CENTER AGENT/ OPERATOR
Do you have excellent customer service skills? Are you looking for a specific shift position? Please review details below and apply!
We are in need of several call center agents to assist with customer calls.
Schedule:
Full-time, Various Shifts. Will cater to whatever shift you are most interested in.
Morning 6:00am-2:30pm
Midshift 2:00pm-10:30pm
Overnight 10:00pm-6:30am
Location: Honolulu, Hawaii
Payrate: $15-$17/hour depending on experience
Job Duties of Call Center Agent :
- Monitor incoming security alerts and respond to premise (via phone) and/or authorities.
- Notify customers of any issues with their systems.
- Dispatch police, fire, or guard service as necessary.
- Process inbound phone calls from customers and employees.
- Answer inquiries by clarifying information; research, locate, and provide information.
- Accurately document events for historical records.
- Resolves problems by researching issues; exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Protect the integrity of company and their customers
Requirements:
-Must be proficient in using a computer (Microsoft Office- Word, Excel, Outlook)
-Excellent Customer Service Skills
-Excellent Communication Skills in Written and Oral (English)
-Good Listening Skills -Type at least 45 wpm. Good at Data Entry.
-Good at multi-tasking and able to work in a fast-paced environment
-Good at Problem Solving
Other Acceptable titles: Customer Service Representative, Call Operator, Office Assistant
TO APPLY: text CALL CENTER AGENT to 808-533-9068 to receive a link to an application. We are looking to hire right away.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- In-person
Work Location: In person
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