We are looking for dynamic Front Desk Manager to join our leadership team!

Our Company

Cornerstone Hospitality is a boutique hotel development and management firm, based in Williamsburg, Virginia, that operates both branded and independent boutique hotels. The firm operates Select Service, Lifestyle, Boutique and independent properties throughout Virginia as well as Louisiana, Indiana and North Carolina. Known by the Brands for high quality properties operated at the highest level and exceeding competition in all metrics, the company also specializes in upscale boutique hotels. The boutique hotel portfolio is diverse and includes historic properties, each uniquely different, that provide experiences for guests that they won’t find elsewhere. Our properties have consistently been honored with excellence awards through the brands, social platforms and Conde’ Nast. The company’s innovative approach to guest services and unparalleled attention to detail are redefining the hotel experience. To learn more about Cornerstone Hospitality, please visit www.cornerstonehospitality.com.

Responsibilities

• Effectively execute and maintain all front desk operations.
• Train and develop team in the Cornerstone Hospitality and IHG Brand culture.
• Create a dynamic and learning environment for all team members. One that everyone has input and grows in their position.
• Culture is important – ensure that all team members are living the culture of the Holiday Inn Express brand daily.
• Set up PMS training program to ensure all associates are operating at the highest level of knowledge.
• Control costs at same time as protecting the assets of the hotel.
• Turn in all paperwork in a timely manner with precision and exactness.
• Responsible for daily, monthly, and annual property cash handling procedures, deposits, and security.
• Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM and/or corporate.
• Understand and assist General Manager with basic accounts payable/accounts receivable functions.
• Elevate the guest experience; teach, train and brainstorm with staffing.
• Motivate team to drive revenue.
• Understand sales effort within the market and drive both Occupancy and ADR.
• Understand the workings of the hotel; deliver a consistently clean and well-maintained hotel.
• Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections.
• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Interact with guests, solicit feedback and build relationships. Effectively respond to guests regarding service challenges.
• Use technology platforms to drive guest experience scores.
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. This includes on-going hotel inspections and maintaining records to company and brand standards.
• Enhance the hotel’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

The successful candidate should have prior IHG experience. Salary is based on experience; we also offer incentive-based bonuses and career growth opportunities. Candidates must have flexible availability and pass background check. EOE

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekend availability

Work Location: In person

Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.