Centralized Call Center Associate I Job at MultiCare Health System
MultiCare Health System Spokane, WA
Job Details
Position Summary:
The Centralized Call Center Associate I (CCCA-I) answers incoming phone calls in a centralized setting from patients, family members or physicians’ offices related to routine scheduling for the Primary Care Physician (PCP) needs or matters. The incumbent uses an electronic system (Epic) to schedule appointments and facilitate communication to and from the clinic in accordance with established protocols.
The CCA I is the first level of a 3-tiered job family typically assigned responsibility to support primary care clinics. The ideal candidate possesses attention to detail and exceptional customer service skills, plus the ability to problem solve and work independently within the scope of the position’s responsibilities.
Minimum Requirements:
Office, clerical, call center customer service experience; in healthcare preferred
Basic computer skills
Knowledge of medical terminology and medical insurance preferred
Epic experience preferred
Education/Licenses/Certifications:
Compensation Range:
E09 - Min: $16.06-Max: $23.10
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