CITY EXPERIENCE MANAGER

Compensation $72,000.00 - $79,000 plus bonus

Relocation Assistance Available

CANDIDATE PROFILE

• High school diploma or GED
• 3 years’ experience in the recreation/health club operations
• Ideal candidate will possess leadership experience developing and implementing activities in hotel/resort setting
• Cruise ship or entertainment industry experience welcomed

CORE WORK ACTIVITIES

Managing Activities Team

• Ensures staff is trained on all brand standard operating procedures.
• Administers and ensures associate adherence to corporate and local SOPs.
• Strives to meet established goals of the property (e.g., owner/guest satisfaction, profitability, associate satisfaction, etc.).
• Demonstrates knowledge and proficiency in all safety and emergency procedures.
• Demonstrates knowledge and proficiency in the brand's accident prevention policy.
• Fosters teamwork and communication among different departments. Developing, Coordinating, and Managing Property Events
• Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.
• Monitors and directs resort activities for owners/guests.
• Creates, organizes and implements activities for all age ranges.
• Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.
• Ensures clean, well-stocked and organized activities work areas. Managing Departmental Budgets
• Manages wages and controllable expenses within budgeted guidelines.
• Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s.
• Manages the department's budget in the areas of man hours and wages.
• Reads and comprehends operating statements and budget worksheets. Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Determines guest's needs, and strives to meet these needs.
• Handles guest problems and complaints effectively.

Conducting Human Resources Activities

• Participates in interviewing and hiring of team members with the appropriate skills.
• Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
• Communicates performance expectations in accordance with job descriptions for each position.
• Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
• Ensures associates understand Company, Resort and Departmental expectations and parameters.
• Ensures associates are cross-trained to support successful daily operations.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
• Schedules associates to business demands and tracks associate time and attendance.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of associates and provides feedback to individuals.
• Ensures associate recognition is taking place on all shifts.
• Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
• Participates in associate progressive discipline procedures.
• Reviews associate satisfaction results.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Type: Full-time

Pay: $72,000.00 - $79,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• San Francisco, CA 94133: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Activities/Recreation Leadership: 2 years (Required)
• Hotel/Resort: 2 years (Preferred)

Work Location: In person

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