As a Client Application Support (CAS) Senior Specialist within Commercial Card, you will provide consultative support to external and internal clients via phone and e-mail on a variety of technical issues for a wide range of web-based and internal applications. This includes troubleshooting technical issues on client facing platforms for both Card / Virtual Card programs, file transmissions and automated reports, as well as identification, research and resolution of client issues. Respond to client requests within strict service level requirements, document, triage, track and monitor requests to ensure timely resolution; all while providing a world-class client experience. Candidates should demonstrate a high degree of professionalism, have outstanding customer service and technical skills, be able to work independently, manage multiple competing priorities and issues, and possess a strong attention to detail. In this role, you will be a central point of contact between our Commercial Card clients and our internal Technology and Product teams.

Job Responsibilities:

• Act as a liaison between our clients, internal customers, technology, and product management
• Document, triage, communicate, escalate and follow-up on client issues and requests
• Provide consultative support while promoting self-service for future client issues
• Share best practices to help clients optimize use of their card program services
• Provide a high level of intuitive problem analysis
• Support business partners in platform initiatives
• Identify process improvements and own execution in some instances

Required Qualifications, Capabilities, and Skills:

• College degree or equivalent work experience required
• Minimum 2 years of technical help desk or Commercial Card experience strongly preferred
• Excellent communication skills (verbal and written)
• Strong problem-solving and decision making skills
• Ability to effectively build relationships with internal business partners and peers
• Proficiency in MS Office with the ability to work with multiple applications at the same time
• Ability to work independently and within a team environment

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans