The Community Programs Advocate is responsible for providing direct client services to include social and educational services to the agency's youth, adult and seniors. The Community Programs Advocate conducts outreach, recruitment, and enrollment, assessment of needs, provision of direct client services, case management, class/workshop development and instruction, lesson planning, as well as documentation, tracking and reporting of services provided and other required data. The position performs functions in compliance with specific agency/funding and licensing requirements and adheres to the HOPES CAP, Inc. Policies & Procedures.

ESSENTIAL FUNCTIONS:

• Work closely with Supervisor to implement assigned program services, client outreach, enrollment, retention, follow-up, documentation and reporting for the agency’s Community Programs services including client education and application for health and social assistance benefits enrollments and other services as needed.
• Conduct effective and thorough client outreach throughout the community in order to recruit eligible clients.
• Conduct, evaluate and document assessment of client’s needs and enrollment in appropriate services.
• Obtain accurate client information and supporting documentation to determine client eligibility for appropriate HOPES CAP, Inc. programs as well as various assistance programs and provide direct assistance support with the application process.
• Maintain up to date files and client records (hard copy, electronic, and in designated client tracking software).
• Prepare course outline, materials, activities, and lesson plans for all classes prior to class or service commencement.
• Conduct educational and informational workshops on agency grounds and at Community Partner Locations.
• Maintain appropriate credentials and certifications necessary to provide essential client services.
• Support all aspects of the agency's VITA Program.
• Create lesson plans that are appropriate to the skill of the clients as well as challenging and create in both English and Spanish.
• Enter all relevant data into assigned database(s) according to funding source(s) and compile qualitative and quantitative data necessary for creating and submitting various reports.
• Maintain and promote and project a positive, supportive and collaborative demeanor with all agency staff, supervisors, leadership team members, clients, vendors, visitors, agency partners and any community members and officials.
• Actively participate in special community events and agency-wide initiatives including development events and activities.
• Perform any other duties as assigned in support of agency and program needs and operations.

MINIMUM REQUIREMENTS: (Must be fully met in order to qualify for position)

• High School Diploma and 3 years of experience in social and/or community services or equivalent combination of education and experience.
• Proficient computer skills, including Smartboard, database systems, email and internet and ability to quickly develop skills in new software systems and applications as needed.
• Ability to work independently and collaboratively under critical time frames and apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the program.
• Experience and knowledge with lesson planning and clerical/administrative tasks.
• Excellent communication skills as required for effective interpersonal communication with clients.