We are looking for a contract customer service rep who has experience and interest in the financial industry! Upon hire candidates must be willing to obtain FINRA (formerly NASD) Series 6 license within 90 days of hire.

This position is fully remote and will operate on CST.

Responsibilities:

• Respond to customers, agents and broker/dealer’s requests via telephone or email, providing high quality service to customers who have insurance or other financial service products or benefit plans.

• Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies and processing delays.

• Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products.

• Efficiently process transactions and track responses to ensure completion.

• Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy.

• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.

• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.

Required Qualifications

• High School diploma

• 1-2 years customer service experience

• An ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.

• Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire

• Outstanding customer service skills and dedication to providing exceptional customer care

• Exceptional listening and analytical skills

• Solid time management skills

• Ability to multitask and successfully operate in a fast paced, team environment

• Must adapt well to change and successfully set and adjust priorities as needed

Preferred Qualifications

• Some college experience or a trade or professional certification.

• Insurance or Financial Services industry experience or Product specific experience.

• Prior Call Center experience is highly preferred.

• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.

• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.

Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.

Job Types: Full-time, Contract, Temporary

Pay: $17.00 per hour

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Application Question(s):

• Are you looking for C2C opportunities?

Experience:

• Customer Service: 3 years (Required)
• Call center: 1 year (Preferred)

License/Certification:

• FINRA (formerly NASD) Series 6 license (Preferred)

Work Location: Remote

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