Reports to: Asst. Program Coordinator / Program
Coordinator

Date Approved:

Division/
Department:

Adult Services Program: Psychosocial Rehabilitation

Job Code: REHCOUN Job Grade: 17

Titles Reporting
Into:

None FLSA Exemption - Check Only One: 
Exempt
 Non-Exempt

Work Location: New Britain EEO Category:

Summary:
Takes primary responsibility to collaborate with up to 40 Social Club members with prolonged mental
illness and/or dually diagnosed to develop rehabilitative services to assist them to live, learn, socialize,
work and be independent in the community. Collaborates with Psychosocial Rehabilitation Team on daily
groups, activities, and skill building with program participants. Creates lunch menu, prepares and serves
nutritional, balanced and culturally diverse lunches to Social Club Clients.

Essential Responsibilities and Target Outcomes:
 Coaches and assists clients with self-advocacy by monitoring and supporting client contact with

outside entities (DMHAS, DSS, landlords, Employers, social networks, Other Community Support
Providers)

 Completes intakes, discharges, and direct services (case management) with clients to achieve an
independent and self-sustaining social network.

 Performs outreach to membership to monitor progress and encourage social connection.
 Supports psycho educational and skill building groups with membership.
 Collaborates with integrated clinical teams 
Provides program transportation as needed, and serves as support for Transportation

department. 
Prepares and serves lunches in accordance with program schedule and local/ state health

regulations while ensuring client satisfaction.
 Constructs lunch menus. 
Collaborates with PSR staff to ensure that all kitchen supplies and food items are

purchased.
 Other duties as assigned.

Principal Customers:
Clients… ensuring that they move towards independence
CMHA programs/services… that need input/feedback to service and help client with life challenges
Supervisor… concurrence on client social progress and future direction
Other CMHA Psychosocial Rehabilitation Employees

Critical Work Relationships:
CMHA Staff … working collaboratively to advise on clients’ progress and future direction

Community Mental Health Affiliates - Job Description

Job Description: Rehabilitation Counselor Effective: 5-1-22

Community Transportation Services, Providers of Special Events, Community Support Providers, Legal
Representatives, Family Members, Community Crisis Response Program … ensure clients receive
needed support

Minimum Requirements:
Education: High School Diploma or equivalent or higher.

Credentials and
Licenses:

 Must have valid driver’s license and be able to obtain a public service
license. 

Certified in First Aid and CPR. MANDT training upon hire.

Experience  At least 1 year of experience working with severe and prolonged
mentally ill/or dually diagnosed individuals.

 Demonstrates beginner to intermediate experience with Microsoft
Office products including Word and Outlook. Experience in or the ability
or willingness to learn how to use an Electronic Medical Record (EMR)
system, which includes appointment scheduling, authorization tracking,
assessments, treatment plans, progress notes, and discharge summaries

Competencies:
Behavioral Skill Sets

 Interpersonal ability to establish trusting relationships with program
members and their families, as needed.

 Demonstrated ability to respond calmly to emergency and crisis
situations with members and their environments.

 Ability to design, deliver, and ensure highly member centered services
and support for specific client situations.

 Organizational ability to deal with many groups and individuals at once
and ensure that client receives benefits and services.

 Demonstrated ability to ensure the security and confidentiality of client
information and records in a manner consistent with professional and
agency codes of ethics.

 Demonstrated awareness/sensitivity to all types of issues related to
client diversity, including cultural, ethnic, language, gender, sexual
orientation, gender preference, physical handicap and spiritual diversity.