Customer Experience Technical Representative Job at Generac Power Systems
Company Generac Power Systems
Name Customer Experience Technical Representative
Req # 62348
Employment Type Full Time
Shift 1st
At Generac, we don’t simply wait for opportunities to come to us. Our teams consistently seek out new and innovative advances in our industry, driving our great success and company growth. We are a leader in the power generation industry that is successfully breaking ground in the Clean Energy segment. This growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture. Join us, as we inspire change for a better world, positively impact our people and the community, influence and achieve positive results that support growth, and innovate the industry.
The Customer Experience Technical Representative is a key contributor in delivering Generac’s “Customer First” promise. Being a Customer Experience Technical Representative requires understanding of technical product information to provide informed decisions and recommendations. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution.
Essential Duties:
Customer satisfaction
Ability to pass product and process testing following training
Receives and documents all customer interactions in real time
Corresponds to customer interactions via email, phone, text or chat
Maintains contact center metrics including customer satisfaction, productivity and adherence
Responds to and resolves customer technical and non-technical inquiries and issues
Assists customers with installation and issue resolution in the moment
Assists customers with troubleshooting issues and offer accurate information in the moment
Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions
Maintains product knowledge through training and continuing education
Escalates more complex inquiries or complaints appropriately to specialized teams
Maintain Outlook email inbox, calendar, and tasks regularly
Flexible to work overtime hours to meet customer & business need
Data entry
Other duties assigned
Minimum Qualifications:
High School Diploma or GED
6 months experience in a customer service role
Preferred Qualifications:
Contact Center experience with troubleshooting
Experience handling a high volume of inbound calls
ERP: Previous experience using SAP or equivalent
CRM: Pervious experience using SAP or Salesforce
Office Platform: Basic use of Microsoft Office Suite including teams, outlook, calendar
Bilingual Spanish
Knowledge, Skills and Abilities:
Technical Aptitude: Ability to excel at technical tasks
Results Oriented: Achieves successful outcomes
Supportive: Provides encouragement to peers
Disciplined: Ability to reliably adhere to policy and process
Forward thinking: Continuous Improvement mindset
Ability to de-escalate: Conflict resolution skill set
Coachable: Open to learning and development
Responsibility: Accountability for honest and ethical conduct
Receptiveness: Open to receive information and its potential value
Empathy: The ability to express other experiences
Independent Initiative: Ability to think for themselves and act when necessary
Analytical Thinking: Ability to identify problems and solution
Communication: Excellent verbal and written communication skills
Great Reasons to work for Generac:
Competitive Benefits: Health, Dental, Vision, 401k and many more
Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers
Enjoy summer hours (Memorial Day – Labor Day)
Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.
We offer product loan and discount programs.
Physical Duties: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Name Customer Experience Technical Representative
Req # 62348
Employment Type Full Time
Shift 1st
At Generac, we don’t simply wait for opportunities to come to us. Our teams consistently seek out new and innovative advances in our industry, driving our great success and company growth. We are a leader in the power generation industry that is successfully breaking ground in the Clean Energy segment. This growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture. Join us, as we inspire change for a better world, positively impact our people and the community, influence and achieve positive results that support growth, and innovate the industry.
The Customer Experience Technical Representative is a key contributor in delivering Generac’s “Customer First” promise. Being a Customer Experience Technical Representative requires understanding of technical product information to provide informed decisions and recommendations. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution.
Essential Duties:
Customer satisfaction
Ability to pass product and process testing following training
Receives and documents all customer interactions in real time
Corresponds to customer interactions via email, phone, text or chat
Maintains contact center metrics including customer satisfaction, productivity and adherence
Responds to and resolves customer technical and non-technical inquiries and issues
Assists customers with installation and issue resolution in the moment
Assists customers with troubleshooting issues and offer accurate information in the moment
Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions
Maintains product knowledge through training and continuing education
Escalates more complex inquiries or complaints appropriately to specialized teams
Maintain Outlook email inbox, calendar, and tasks regularly
Flexible to work overtime hours to meet customer & business need
Data entry
Other duties assigned
Minimum Qualifications:
High School Diploma or GED
6 months experience in a customer service role
Preferred Qualifications:
Contact Center experience with troubleshooting
Experience handling a high volume of inbound calls
ERP: Previous experience using SAP or equivalent
CRM: Pervious experience using SAP or Salesforce
Office Platform: Basic use of Microsoft Office Suite including teams, outlook, calendar
Bilingual Spanish
Knowledge, Skills and Abilities:
Technical Aptitude: Ability to excel at technical tasks
Results Oriented: Achieves successful outcomes
Supportive: Provides encouragement to peers
Disciplined: Ability to reliably adhere to policy and process
Forward thinking: Continuous Improvement mindset
Ability to de-escalate: Conflict resolution skill set
Coachable: Open to learning and development
Responsibility: Accountability for honest and ethical conduct
Receptiveness: Open to receive information and its potential value
Empathy: The ability to express other experiences
Independent Initiative: Ability to think for themselves and act when necessary
Analytical Thinking: Ability to identify problems and solution
Communication: Excellent verbal and written communication skills
Great Reasons to work for Generac:
Competitive Benefits: Health, Dental, Vision, 401k and many more
Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers
Enjoy summer hours (Memorial Day – Labor Day)
Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.
We offer product loan and discount programs.
Physical Duties: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.