Who Are We:
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2022, employed approximately 5,700 people in its worldwide businesses. Brady's fiscal 2022 sales were approximately $1.30 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at www.bradyid.com.

What We Need: Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience. Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of disciplines.

What You'll Be Doing:

• Handles each customer email interaction from start to finish including order status, price and availability for a product, and invoice copy requests.
• Uses our CRM Pega to manage cases and respond to the customer in a timely manner
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions
• Objectively resolves customer inquiries and complaints from multiple channels effectively with moderate supervision
• Customer Support Representative must become proficient in basic Trade Compliance and International Regulations to reduce risk of non-conformance for both the customer and organization
• Accountable to drive goals through individual metrics and a strong understanding of department, team, and individual goals

What You'll Need To Be Successful:

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Basic computer skills and experience working with Microsoft Office (Excel and Word)
• Previous experience following standard work procedures.
• Ability to problem solve, apply critical thinking and analysis.
• Effective time management and organizational skills.
• Ability to work under pressure and to make decisions independently.
• Ability to work with all levels of the organization.
• Ability to multi-task.
• Strong attention to detail.
• Highly adaptable to a changing, fast paced environment.

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