Customer Relationship Associate - Full Time - Mt. Hope Job at First Federal Community Bank
Position Name: Customer Relationship Associate (Teller)
Supervisor: Financial Services Manager
FLSA Classification: Non-Exempt
Status: Full-Time
Location: Mt. Hope, OH 44660 - Holmes County, Ohio
Hours: Variable, Monday-Saturday
Specific Responsibilities:
Follow us:
https://www.facebook.com/firstfederalcommunitybank/
https://www.instagram.com/firstfederalcommunitybank/
https://www.linkedin.com/company/first-federal-community-bank-oh/
First Federal Community Bank is an Equal Employment Opportunity Employer
Supervisor: Financial Services Manager
FLSA Classification: Non-Exempt
Status: Full-Time
Location: Mt. Hope, OH 44660 - Holmes County, Ohio
Hours: Variable, Monday-Saturday
Banking is about people and our team is comprised of some of the best!
About the Role:
As the first face many of our customers see, you create the first impression of who we are and what we believe. You provide memorable customer experiences and service that affirm they are our first priority! This position will allow you to use your excellent customer service skills when interacting with customers on the phone and in person. You will develop long-term relationships with current and potential customers through engaging interactions, in addition to handling personal transactions.
Specific Responsibilities:
- Provides exceptional service while building long-term relationships
- Accurately processes retail and commercial transactions for customers
- Identifies customers' needs and refers them to financial products, services or another subject matter expert
- Answers phones and responds promptly and effectively to inquiries
- Ensures customer concerns are addressed in a timely manner
- Assists with opening, night depository, ATM processing and balancing, as well as closing duties
- Understands the importance of and follows bank policies and procedures
- Handles confidential information and documents to ensure customer privacy
- Performs other various duties as requested or assigned
Basic Qualifications:
- High school diploma or equivalent
- Positive and enthusiastic attitude, always willing to help and go the extra mile
- Ability to operate office equipment, including computer, calculator, copier/fax and scanner equipment
- Effective communication skills
- Ability to multi-task and adapt to change
- Prior cash handling experience preferred
- Demonstrate accuracy, punctuality, and preparedness
- Demonstrate problem-solving skills
- FLOAT Tellers: Ability to travel to various FFCB Financial Centers to ensure adequate staff coverage
Schedule:
- Office hours are Monday through Thursday, 7:30a-4:30p, Friday 7:30a-5:30p and Saturday, 7:30a-12:00p. This position is hourly and full time.
Application Process Steps:
- After you fill out your application, you will be required to complete an Online Assessment. When prompted, please complete the assessment and follow the instructions. Note, your application is not complete until you have submitted your Assessment.
We Invest in Our Team!
- Dedicated training department committed to your development
- On the job training for skill building
- Medical, Dental, and Vision Insurance*
- Employer Health Savings Account (HSA) Contributions*
- 401k Program with Employer Match and Safe Harbor Contributions*
- Paid holidays
- Paid time off (PTO)
- Paid volunteer time off to support organizations important to you
- Group Life Insurance*
- Group Disability Insurance*
- Birthday recognition
- Milestone anniversary recognition
- Annual wellness fair
- On-site fitness center (Dover)
- Plan and/or benefit eligibility requirements apply
Follow us:
https://www.facebook.com/firstfederalcommunitybank/
https://www.instagram.com/firstfederalcommunitybank/
https://www.linkedin.com/company/first-federal-community-bank-oh/
First Federal Community Bank is an Equal Employment Opportunity Employer
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