Position Title: Customer Service Representative

• AiRISTA Flow is the leading provider of Real Time Location System (RTLS) and RFID technology to its customers in healthcare, government, hospitality, industrial sectors as well as utility companies. AiRISTA Flow is looking for qualified and professional Customer Service Representatives (CSR) to join our Customer Service Department with experience of inside sales. Your role as an AiRISTA Flow CSR is encompasses communication with customers and internal business units to provide timely and correct resolution to any customer related outstanding issues and handling internal business processes to provide such resolution. You will handle customer relationship to achieve customer satisfaction and assist with any specific questions and/or issues while delivering excellent customer service. You will be required to become proficient in using company’s business software and tools.
• Responsibilities
• Recognize individual customer service needs and resolving their inquiry using company’s systems including ERP and Help Desk software.
• Handle complaints and call out any issues where appropriate.
• Develop, maintain client relationship, and provide excellent customer service with interpersonal skills to recognize and support the specific needs of customers.
• Maintain and update customer related information in company systems to ensure accurate and up to date client records are always accessible by the entire CSD team.
• Respond to customer through a variety of channels including audio and video communication (both inbound and outbound), and written correspondence as appropriate.
• Use company’s training material, collateral, and information to acquire detailed knowledge of product ranges and services.
• Provide timely updates to customers and internal company business units’ team members when necessary
• Help to improve work processes to address requests and complaints swiftly and promptly.
• Possess high level of organization skills including task prioritization and data collection with high level of accuracy.
• Managing accounts and subscription Renewal.
• Skills and Expertise:
• Maintain excellent written and verbal communication and presentation skills
• Possess excellent organizational and documentation skills
• Work well with other team members and across departments
• Always remain professional and courteous with customers
• Proficiently use Microsoft Word, Excel, and Power Point
• Demonstrate collaborative and respectful behavior and maintain a positive, professional attitude when interacting with customers
• Maintain excellent time management, self-accountability, and ability to multi-task.
• Possess background in sales.
• Contribute to a positive work environment.
• Job Type:
• Full-time
• Experience and Requirements:
• Customer Service: 3+ years
• Minimum of Associate Degree
• Minimum of 1 year experience in contact /call Center

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
Airista Flow follows the CDC guidelines for COVID-19 precautions.

Ability to commute/relocate:

• Lutherville-Timonium, MD 21093: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.