Customer Service Representative

Who we are:

Atkore is forging a future where all Atkore brands, suppliers, employees, customers, partners and communities are building better together – a future focused on serving the customer and powering and protecting the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.

Who we are looking for:

We are currently looking for a Customer Service Representative for our Weatherford, TX facility. Reporting to the Customer Service Manager – Plastic Pipe & Conduit, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner.

The ideal candidate will have a high school diploma with 3 - 5 years of experience working in a similar role preferably in a manufacturing or electrical customer service environment. Experience in lean manufacturing or business system-based company is a plus.

What you'll do:

• Process orders, quotes, credits, returns applications and other requests
• Communicate directly with customers or sales representatives either by telephone, electronically, or face to face
• Obtain and evaluate all relevant information to handle inquiries and complaints promptly
• Answer basic technical inquiries
• Direct advanced technical requests and other unresolved issues to the appropriate resource
• Manage customer accounts
• Respond and assist customers with damaged shipments and/or misshipments
• Communicate and coordinate with internal departments and outside vendors
• Monitor product stocking levels and inventory turns
• Review all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization
• Perform other related duties as assigned

What you'll bring:

• High School diploma or equivalent
• 3 - 5 years business to business experience in a manufacturing or electrical customer service environment preferred
• Experience in stock handling and inventory control preferred
• Technical background preferred
• Computer literacy and experience with Windows, Excel, Word, and Outlook
• Ability to manage a variety of concurrent tasks in a fast-paced work environment
• Time management, planning, and organizational skills
• Effective decision making and problem solving abilities
• Excellent interpersonal and communications skills
• Strong initiative and adaptable to change
• Must be able to thrive in a team environment
• Need to be detail oriented and have safe work practice
• All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.

Within 3 months, you’ll:

• Complete your Atkore immersion program.
• Understand how your job will help deliver Atkore’s strategy.
• Gain an understanding of your team.

Within 6 months, you'll:

• Build and maintain strong customer relationships
• Minimize aged inventory and aged receivables
• Collaborate with outside sales teams to identify areas of improvement

Within 12 months, you'll:

• Serve as the lead point of contact for all customer account management matters
• Assist with challenging customer request and/or escalate issues as needed
• Responsible for working with the outside sales team to identify and onboard new customers

Atkore is a recipient of a Great Place to Work© certification and a Top Workplaces USA award! We’re committed to creating an engaged and aligned workforce that drives collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that’s consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.

Join our team and align yourself with an industry leader!
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)