Job Description

Position Title: Customer Service Representative

POSITION PURPOSE:

To provide excellent customer service support to our customers in the development and quotation of orders and inquiries for our custom connectors, cable assemblies, and other company products.

ESSENTIAL FUNCTIONS:

• Provide exceptional customer service by responding to client requests, via phone, email and LiveChat (website chat)
• Process quotes for Key Account customers.
• Prints daily pick lists for Key Account shipments.
• Provides overall service to Key Account customers through the telephone, mail and fax system.
• Provides Key Account customers with status inquiries, order processing additions and/or changes and general inquiries regarding current or past purchase orders.
• Re-schedules and follows up on open orders.
• Setup files for new Purchase Orders.
• Enter data for new orders for all Key Account orders.
• Receives, prepares and completes purchase orders as needed.
• Reviews Supplier Schedules Reports and issue releases based on Key Accounts demands.
• Enters forecasting information into SyteLine for proper requirements.
• Filing of open orders, closed orders and necessary additional documentation into customer files.
• Reviews documents and factory acknowledgements for proper follow up on specific orders.
• Becomes proficient in assisting all Key Accounts in company history and parts ordered.

QUALIFICATION STANDARDS:

• 5+ years professional experience in a fast-paced and highly motivated customer service role
• Experience working with SAP or a similar system
• Excellent written and oral communication skills
• MS Word, Excel and PowerPoint experience required
• Ability to function under high pressure, self-starter and willingness to learn with a ‘can do' professional attitude
• Direct Sales/Service experience desired
• Bilingual helpful, but not required

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Alpharetta, GA 30009: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience working with SAP or a similar system?

Work Location: In person

Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.