ProAmpac is a leading global flexible packaging company with a comprehensive product offering, providing creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. ProAmpac’s approach to sustainability – ProActive Sustainability® – provides innovative sustainable flexible packaging products to help our customers achieve their sustainability goals.

As a team member, you join a diverse mix of forward-thinking professionals dedicated to producing world-class packaging. We're always looking to bring in top-tier talent — it's one of the many keys to our tremendous success and continuing growth. Our open culture nurtures an atmosphere of encouragement and empowers the free exchange of fresh ideas and the sharing of best practices.

Role Summary

This role will be responsible for assisting customers in the procurement, scheduling and delivery of products by collaborating with production, purchasing, sales, scheduling, inventory and other departments. They will also do the following:

• Receive, interpret and produce Customer orders timely through a variety of tools; phone, email, fax, mail and online, utilizing computerized ordering system
• Receive and respond to customer inquiries and issues, following through to resolution
• Work closely with inventory to stay within organizational metrics
• Review and update pricing calculations as needed
• Promptly alert Sales, Customer and internal management teams regarding issues relating to meeting Customer order requirements
• May be involved in Customer visits and training

• 2 years of manufacturing Customer Service experience
• Ability to read, interpret, follow and effectively respond to written and verbal inquiries/requests
• Ability to calculate complex mathematical equations
• Ability to build effective collaborative relationships
• Solid working knowledge of customer service processes and related manufacturing
• Experience using Microsoft Office Suite (Word, Excel, Power Point), Visio, Teams, and Outlook
• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines
• Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients
• Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options
• Self-confident, self-motivated, polished professional who thrives in a challenging, fast-paced environment