Customer Service Representative Job at Ricky Heath Plumbing

Ricky Heath Plumbing Macon, GA 31204

Ricky Heath Plumbing is a reputable, fast-growing, and people-oriented company, and is expanding our teams, products, services, and infrastructure to optimize the customer experience.

The position of Customer Service is to provide exceptional customer service reflective of Ricky Heath's values by ensuring that the first interaction with the customer exceeds their expectations in terms of service quality and to provide options for service appointments and meet performance metrics required by the company.

Job Responsibilities

  • Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
  • Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.
  • Follows Customer Care “Call Script” for quality and efficient responses to customers.
  • Maintain required daily call counts to meet daily, weekly and monthly quotas.
  • Maintain complete, accurate and updated information in the customer database.
  • Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.
  • Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
  • Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
  • Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
  • Perform other duties as assigned.

Minimum Qualifications

  • Prior call center experience preferred.
  • Basic computer skills including Word, Excel, and any other software used by the company.
  • Exceptional interpersonal and communication skills both written and verbal.
  • Geographical knowledge of service area and/or map reading skills.
  • Ability to work extended hours, nights or weekends.

Education Requirements

  • High School diploma or GED required

Benefits

  • Medical, Dental & Vision Insurance
  • 401k matching
  • Company paid vacation/holidays
  • Direct Deposit
  • Weekly paychecks
  • Performance-based bonus
  • Career Advancement

Ricky Heath Plumbing is an EEOC company. You will be required to submit to a pre-employment background check, MVR check, and drug screen prior to job offer.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • No experience needed

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 2 years (Preferred)

Work Location: In person




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