ThriftBooks is the world's largest used book retailer! We believe in a workplace where respect for our employees matters, where promoting from within is how we grow, and where safety comes first in all our decisions and planning. At ThriftBooks, your work will help get inexpensive books into the hands of people who need them instead of going into landfill. We strive to create a friendly work environment with high standards of performance and rewards for excellence. We started out small and remember that encouraging people to do their best is how we expanded to our current scale.
If you want to learn about the intersection of technology, innovation, and good old-fashioned teamwork, we might be a good fit for you. Wherever you start in the company, our hope is that is a launching point to higher achievement. At ThriftBooks, your success is up to you.

Job Responsibilities

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly via incoming emails, phones, and chats.
• Multitask while assisting customers
• Maintain a high level of Customer Satisfaction and quality scores
• Educate customers on the use of our website and books

Qualifications

• Customer-centric attitude
• Critical thinking and problem-solving skills
• Excellent communication skills, both written and verbal
• Active listening skills
• 2+ years of call center experience
• 2+ years of online customer service chat experience
• Ability to multi-task, set priorities and manage time effectively
• Excellent Attendance
• Experience in the use and application of the most current technologies and products used in the industry
• Physically able to work 8 hours a day, sitting at a computer, typing, answering emails, phone calls, and live chats.
• Ability to set up and troubleshoot equipment, independently.
• A strong ability to work between multiple screens and open computer windows to answer questions while on the phone/chat and Microsoft Teams.
• Ability to work autonomously in a goal-or-paced, self-motivated team environment
• Working knowledge of Microsoft Office, Teams, and Outlook. Proficient in various CRM systems.
• Bring a positive and respectful attitude every day, while working independently and as a part of a team.

Location

This is a remote, work-from-home position located in Dallas, TX.

ThriftBooks supplies all technical equipment (laptop, mouse, monitor, etc) but the Candidate must be able to provide reliable, stable high-speed internet service with ethernet connectivity.

Compensation & Benefits

• $13.50 - $15.00 per hour (based on experience)
• Healthcare benefits including medical, dental and vision
• Paid Time Off & Holiday Pay
• Flexible scheduling
• 401K with company match available
• Yearly bonuses and raises based on performance
• Free books!

Position Type/Expected Hours of Work

Full-time positions are available. Successful applicants must be willing to work to a set shift pattern, including but not limited to morning and afternoon hours. Weekend shift(s) are required for this position. 

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Pay: $13.50 - $15 / hour

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Other

Job types: Full-time

Schedule:

• Weekend availability
• Day shift

Education: No education required

Work location: This is a remote position