Job Purpose: Ensure each guest receives an amazing retail experience thru helping maintain quality in scheduling delivery, pick up and service issues.

Schedule: Tuesday-Saturday 8:00-4:00

Starting Pay: $14 hour

Office Job Duties at the Gray, TN Warehouse

• Receives inbound calls from guests and ensures their needs are addressed.
• Works in our computer system to update guest delivery information or log service needs.
• Processes warranty claims in a timely manner.
• Maintains a filing system for all completed deliveries and pick ups.
• Bills out guests tickets daily as they are completed and verifies needed changes have been made.
• Protects coworkers and customers by maintaining a positive, safe and clean environment.
• Maintains the stability and reputation of the brand by addressing guest concerns quickly and efficiently.
• Ensures guests' concerns are addressed and puts them at ease that their needs will be met.
• Contributes to team effort by accomplishing related results as needed and sharing best practices with peer group.

Skills/Qualifications: Integrity, Teamwork, Excellence, Customer Focus, Market Knowledge, Driven, Continuous Improvement, Client Relationships, Verbal Communication. Must be proficient in Microsoft Office, especially Excel.

This is not a remote position.

Starting pay $14 hour

Must be able to work every Saturday

Full time with Benefits:

Medical, Dental, Vision

401k match, Paid time off, Employee discount

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

Application Question(s):

• Can you work Tuesday through Saturday 8:00-4:00? Can you work every Saturday?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Microsoft Office: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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