Deskside Support Technician Job at Pomeroy
Our client is looking for a skilled Deskside Support Technician for a 3 month contract to hire position.
Essential Job Functions
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analysis and prepares reports on system problem trends and issues.
Basic Qualifications
- High school diploma or Associate degree.
- Four or more years of field support experience
- Experience working with the company's hardware, software and equipment products
- Experience working with customer technology and support requirements
- Requires strong support skills for Windows 10
- Experience with Active Directory, MS Office, phone security, OS365
- Support skills for VPN connectivity and security
- Configuring new PC’s/notebooks via imaging
- Remote Install software/hardware and support
- Lift and carry up to 40lbs
Other Qualifications
- Good interpersonal skills to work with customers and other unit personnel
- Good analytical and problem solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve hardware and equipment problems
- Knowledge of basic networking concepts
Work Environment
- Office environment
- May require weekend work
- May require shift work
- Will require on-call rotation
Job Types: Full-time, Contract, Temp-to-hire
Pay: $21.00 - $24.00 per hour
Experience level:
- 3 years
- 4 years
- 5 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Ability to commute/relocate:
- Norwalk, CT 06851: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Desktop support: 3 years (Required)
- Microsoft Windows Server: 1 year (Required)
- Active Directory: 1 year (Required)
- VPN: 1 year (Required)
Work Location: One location
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