Title: Digital Skills Instructor Nonprofit Social Services

Department: Adult Education

Location: The position will be based out of Bellevue, Redmond or Kirkland, depending on the candidate’s preference. Occasional travel to all Hopelink centers.

Work Schedule: Full-time, 40 hours per week Monday – Friday with up to two evenings a week required; flexible hybrid schedule options available

Compensation: $23.00 - $25.00/hour DOE

Benefits: Full benefits eligible including: medical, dental, vision, life insurance, long term disability, paid vacation, holiday and sick leave, 401k retirement savings plan with employer matching, employee assistance and employee discount programs. Hopelink offers internal career opportunities, various trainings, professional development, leadership development, and career path coaching.

Open: May 2023

Closes: When filled

To Apply: Submit a resume and cover letter directly to the hiring team by going to the Hopelink.org website, about us tab, careers page. Or copy and paste this link to the job posting you’re your browser (no easy apply):

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a4c4f625-6064-43a4-938d-3ecf41c6dff6&ccId=19000101_000001&jobId=478297&source=CC2&lang=en_US

Summary:

The Digital Skills Instructor supports adult students with developing beginner computer skills, digital problem-solving and critical thinking skills, network literacy, media literacy, and information literacy. They also support students with building awareness of digital security and online safety and with navigating and accessing resources such as affordable internet.

This position will conduct workshops, teach classes, and offer one-on-one support to adult learners who are looking for work, preparing for college and job training programs, seeking to connect to community resources, and seeking financial stability. Many of the students are experiencing poverty, and many are refugees and immigrants who are English language learners. A strengths-based, trauma-informed approach and commitment to equity, diversity, inclusion, accessibility, and anti-racism are essential for success in this role.

This NEW position is part of Hopelink’ Adult Education team. The Digital Skills Instructor will start by designing and conducting workshops and supporting students in existing Adult Education programs as well as clients participating in other Hopelink programs. In the future, this position will offer quarter-long classes.

This position is expected to travel to different Hopelink locations to support students and meet with team members and volunteers as needed. Work from home is available when on-site activities are not required.

This position also performs duties to support the overall Adult Education program, such as conducting outreach, assisting students with completing program intake forms, delivering program orientations, conducting CASAS testing, entering attendance and student information in a database, and coordinating volunteers who support students.

Essential Functions:

(Note: Any one position may not include all the functions nor do the listed functions include all tasks that may be found in positions of this class.)

· Teaches digital literacy classes and workshops and supports students one-on-one.

· Utilizes provided curriculum and selects and develops additional learning materials and guides for online and in-person instruction modes with adaptations for a variety of levels and learning needs.

· Collaborates with the Adult Education team to continuously improve programs.

· Aligns instruction to Teaching Skills That Matter (TSTM) best practices in digital literacy.

· Supports students with learning how to use the Canvas Learning Management system.

· Checks out materials from the Hopelink library such as Chromebooks/laptops to students and ensures that students know how to use the materials and tech equipment.

· Uses interpretation and translation services to support students.

· Helps students access affordable Internet and other technology resources.

· Provides students with effective and timely feedback.

· Delivers new student orientations and completes intake paperwork with students.

· Supports the Adult Education team with CASAS pre-testing and post-testing remotely and in person.

· Coordinates volunteers who support students and coaches volunteers to apply principles of Equity, Diversity, and Inclusion and a trauma-informed approach.

· Collaborates with colleagues to support students in reaching their education and employment goals and to connect students to support services such as financial coaching, employment, case management, food, and energy assistance.

· Collects and enters student data into database and reviews data for accuracy; tracks client progression and program outcomes and uses data for program improvement.

· Stays informed on regional and national digital equity efforts, digital literacy best practices, digital safety and security trends, other technology trends, community resources, job training and apprenticeship programs, and college programs and disseminates information to colleagues, volunteers, and students.

· Promotes Adult Education programs within Hopelink and in the community by participating in outreach events, distributing flyers, and building and maintaining relationships with staff and community partners.

· Responds to inquiries about Adult Education programs via phone and email.

· Communicates respectfully with people regardless of age, race, gender, religion, color, national origin, marital status, the presence of any physical, sensory, or mental disability, sexual orientation, political ideology, gender identity, military status, genetic information, or any other expression of diversity.

· Maintains a professional and positive working relationship with students, vendors, volunteers, donors, and fellow staff and adheres to the Hopelink Standards of Conduct.

· Performs other duties as required or requested.

Required Qualifications:

· 2+ years’ experience teaching adults; experience supporting adults with learning digital literacy skills

· Ability to assess learners’ needs and create accessible learning materials that are relevant, engaging, and effective

· Ability to identify and address learners' challenges in acquiring digital literacy skills, diagnose and troubleshoot technical issues, and adapt instruction accordingly

· Strong understanding of digital tools and technologies, including computer hardware and software, mobile devices, social media platforms, and online communication tools; familiarity with different learning management systems and educational software

· High level of patience with strong problem-solving skills

· Committed to racial equity and to applying principles of equity, diversity, and inclusion in all aspects of work

· Committed to using a trauma-informed approach in providing service to students and collaborating with colleagues

· Experience working with low-income populations and immigrants and refugees

· Excellent cross-cultural communication skills and commitment to practicing cultural humility

· Excellent English communication skills both written and oral

· Ability to accurately enter and manage client data in a database

· Able to work at least two evenings per week

Desired Qualifications:

· Bachelor’s degree in Education, Instructional Design, Computer Science, or related field of study

· Experience conducting digital literacy workshops and classes

· Experience with accessible design

· Knowledge of Northstar Digital Literacy

· Experience with the Canvas Learning Management system

· Bilingual or multilingual candidates are encouraged to apply

Physical Demands:

The physical demands and work environment described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities who are otherwise qualified to perform the essential functions.

· Must be able to lift 20 pounds on a regular basis.

· Work involves standing, walking, stooping, talking, reaching, sitting, bending, kneeling, climbing, grasping, hearing, using hands to handle, feel or operate objects, and reaching with hands and arms.

· Vision abilities required by this job include close vision and the ability to adjust focus.

· The noise level in the work environment is usually moderately quiet.

Licenses, Certificates and Other Requirements:

· Valid driver's license.

· Reliable personal transportation.

· Proof of personal automobile liability insurance.

· Must pass a background check.

· Employees must reside in WA state and within a reasonable distance to their Hopelink worksite to respond to workplace reporting requirements. There will be situations where the employee is required to report to a Hopelink worksite.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.

If you want to join our dynamic team, why not bring your talents and skills to Hopelink? In addition to great staff, we offer a competitive benefit package.

To see all of Hopelink’s open positions, please visit:

http://hopelink.org/about-us/careers

Hopelink is an Equal Opportunity Employer committed to workplace diversity.

www.hopelink.org

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• adult education: 1 year (Preferred)

Work Location: Hybrid remote in Bellevue, WA 98007

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