Recruitment Number 22-0404 - This vacancy is with the Benefit Employment and Support Services Division, Department of Human Services.

Salary: $4,673 to $5,684 per month (SR-20, Step C to H).

Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.

A continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities Listing page of our website.

As a condition of employment with the State of Hawaii all qualified candidates who have successfully completed and passed the recruitment process, must show proof of full COVID-19 vaccination at the time a conditional offer of employment is made. Departments will consider reasonable accommodations if requested by a candidate and it is determined through an interactive process that pregnancy, a qualifying disability, or a sincerely held religious belief prevents the candidate from receiving a COVID-19 vaccination.

The Eligibility Worker positions are located within the Department of Human Services in the Benefit, Employment and Support Services Division (BESSD) and Med-QUEST Division (MQD).

BESSD provides eligible clients with monthly benefits that supplement such essentials as food, clothing, and shelter. BESSD Eligibility Workers determine the initial and continuing eligibility of applicants/recipients for the financial assistance and supplemental nutrition assistance programs.

MQD provides eligible low-income adults and children access to health and medical coverage through managed care plans. MQD Eligibility Workers determine the initial and/or on-going eligibility of applicants/recipients for the State's medical assistance programs.

The Eligibility Worker V position is the full time supervisor of an operational unit responsible for the determination of applicant/recipient entitlement for food stamps, medical assistance, financial assistance, and/or other benefits; OR the full time supervisor of a quality control unit responsible for conducting field investigations of eligibility determination cases to determine correctness of actions, natures of errors, etc.; and perform other related duties as assigned. This position also includes significant unit management responsibilities such as planning, organizing, directing and coordinating the activities of an operational or quality control unit.

To qualify, you must meet all of the following requirements:

Education Requirement: Applicants must possess experience which demonstrated a high degree of verbal skill and the ability to read, comprehend and apply written directions and perform basic mathematical computations, including percentages and averages. This experience may be met from part-time and/or unpaid work. There must, however, be evidence that participation was on a continuous basis but not necessarily on a full-time normal work basis. This requirement may also be met by possession of a high school diploma, or equivalent.

General Experience Requirement: Three (3) years of work experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone; and utilizing a computer to retrieve and enter data.

Examples of qualifying work experience include: 1) a para-professional who maintained close and continuing relationships with clients; 2) customer service representative who interfaces with the public to resolve problems; and 3) para-legal assistant or life insurance salesperson who has established a positive relationship with clients in providing and eliciting information and in providing advice/guidance.

Examples of non-qualifying work experience include: experience as a retail store sales cashier, general office clerk, car insurance salesperson, or service station attendant.

Specialized Experience Requirement: Four (4) years of progressively responsible work experience which demonstrated knowledge of philosophy, goals, functions and standards of services for public assistance programs and the ability to perform eligibility determination work.

At least one year of the four years of specialized experience must have provided the applicant with the knowledge and ability to apply regulations, policies and procedures of the pertinent public assistance program(s) in which the vacancy exists. The immediate vacancy is located in BESSD of DHS; and provides eligible clients with monthly benefits that supplement such essentials as food, clothing, and shelter.

Supervisory Aptitude: Applicants must demonstrate supervisory aptitude. Supervisory aptitude is the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects of supervision, e.g. by serving as a group or team leader, or in similar work in which opportunities for demonstrating supervisory capabilities exist; or by completion of training courses in supervision accompanied by application of supervisory skills in work assignments, and/or favorable appraisals by a supervisor indicating the possession of supervisory potential.

Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements will apply.