Field Technician - Kiewit Technology Group Job at Kiewit Corporation
Requisition ID: 167960
Job Level: Entry Level
Home District/Group: DHO Information Technology Group
Department: Technology Group
Market: Corporate Home Office
Employment Type: Full Time
POSITION OVERVIEW
The TG Field Technician is responsible for job site IT mobilizations, site change and demobilizations. This position supports and assists with implementing Kiewit Technology Group policies and procedures. They must be self-managing and make sound business decisions to deliver projects on time and under budget.
TG Field Technicians are also the escalated point of contact for all technical issues that cannot be resolved remotely. They assist in technical remote support when needed. They serve as team members by providing on-site technical support for those items escalated. TG Field Technicians are also responsible for providing a consolidated point of contact for Kiewit employees with technical support needs.
DISTRICT OVERVIEW
Kiewit Technology Group (KTG) builds solutions to enable and support a $12.5 billion company. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys technology solutions to the field and home office departments that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses systems and tools that manage every part of Kiewit’s business and lifecycle of a project to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. When you join KTG, you will make an impact on the critical work we do every day.
LOCATION
This position is remote but with an extensive travel up to 90% of the time.
RESPONSIBILITIES
- Provide quality customer service that exceeds customer expectations
- Provide customers with technical guidance or direction in office and on jobsite
- Immediately notify appropriate individuals, including manager, of any issues that could potentially impact production activities and follow escalation to keep the impact minimal
- Perform small scope installation of cabling, audio visual, network equipment
- Make business decisions regarding procurement, service providers, low-voltage wiring subcontractors, etc.
- Document all mobilizations, site changes, demobilizations with clear, concise explanations in a timely and accurate manner.
- Manage and supervise (as required) subcontractors in relation to work required to deliver IT services or a functioning product to job or office facilities
- Establish and maintain a professional relationship with customers, team members, department contacts, vendors and subcontractors
- Procure IT equipment and software
- Prioritize and organize work to meet requirements, goals and deadlines
- Collaborate with the business and KTG for IT estimates
- Provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and jobsite contractors
- Must be able to lift and move heavy objects (40+ lbs)
QUALIFICATIONS
- Must possess and maintain a valid driver's license
- Extensive travel throughout United States
- Excellent customer service and communication skills
- Ability to work under pressure and at a fast pace
- Work well individually and with teams
- Capable of using attentive and active listening skills to gather requirements and assess situations.
- Must have good organizational and documentation skills
- Must have excellent verbal and written communication skills
- Proficient with Microsoft Operating, Online and Back Office systems
- Knowledgeable with Apple devices and Apple iOS (iPhone and iPads)
- Have a strong desire and ability to learn new things
- Must have good attention to detail
Preferred:
- Associates degree in computer science, MIS or a related field
- Experience with ticketing system - ServiceNow
- Experience installing and troubleshooting computer software and hardware
- Ability to troubleshoot personal computer and peripherals
- Technical knowledge of Microsoft Office applications
This position is eligible for a company credit card to cover expenses and overtime pay.
#LI-Remote
Other Requirements:
- Regular, reliable attendance
- Work productively and meet deadlines timely
- Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
- Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
- Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
- May work at various different locations and conditions may vary.
Base Compensation: hourly $31.25 - $40.86.
(Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location)
(Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location)
We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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