Food Service Supervisor 1 Job at Central Washington University
Job Summary
Central Washington University is recruiting a Food Service Supervisor 1 to join our Central Marketplace team in Ellensburg, Washington. We are seeking dedicated team members who want to help change students’ lives. Grow your career in the dynamic world of College and University Dining, and support the campus community through food. In addition to promotion and growth opportunities, CWU offers incredible benefits, including 8 credits in tuition waivers each quarter for employees and 50% off for dependents, generous paid time, and retirement matching. The role is an 11-month cyclic campus-based position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $38,004 - $50,592 annually plus the awesome CWU benefits.
Who we are:
We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.
Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You’ll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing for ~10,000 students, health services, police and public safety.
For the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.
Tour our campus in Ellensburg here: www.youtube.com/watch?v=HjdhOegDa9A.
Dining Services at Central Washington University (CWU) serves students, faculty, staff, and the surrounding community to offer exceptional service and wholesome food. Dining Services is a part of the Auxiliary Enterprises team, which strives for excellence in offering nationally recognized, inclusive, and sustainable services to the campus community.
What we offer:
Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: www.cwu.edu/hr/benefits-perks-discounts.
The Role:
The Primary responsibilities include supervising set-up and service; and monitoring customer service needs associated with Student Union Dining Operations. Position works in high volume units used for serving campus customers and must be able to supervise multiple events occurring simultaneously. Supervisor trains, monitors customer service and hours worked, and evaluates work performance for staff assigned. Position works closely in conjunction with all service managers, supervisors, Chefs, and production staff in the production and service of all meals. All employees are expected to support CWU’s commitment to diversity and to bring and support inclusion into the university environment.
Job Duties
- Assigns tasks and monitors daily operations according to established guidelines, procedures, and policies.
- Trains staff in the procedures necessary for daily operations, according to departments training guidelines.
- Assists Assistant Manager in administrative functions.
- Clearly defines performance expectations, ensure accountability, and provides ongoing informal feedback, coaching, and mentoring. Conducts formal performance evaluations.
- Ensures employees have necessary resources.
- Oversees and directs the work of staff; serves as mentor, coach, and leader, and resolves complaints or issues.
- Promotes professional development opportunities.
- Develops and fosters supportive working relationships, motivation, and engagement.
- Communicates information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community.
- Takes corrective action in a timely manner.
- Recognizes and rewards employees for good performance.
- Schedules employee work hours/shifts; monitor hours worked; approve payable time and absence requests
- Adjusts leadership style as needed to achieve results.
- Recognizes value of and promotes diverse workforce. Values and encourages diverse perspectives, creativity, and teamwork.
- Ensure safe food handling procedures are followed to maintain safe food. Make sure each student employee has a current food handler’s permit on site. Schedule food safety and sanitation training on a regular basis.
- Ensure safety policies and procedures are followed to maintain a safe working environment.
- Inspect facilities and initiate maintenance work orders to maintain operating condition of both equipment and buildings.
- Maintain storage areas for both serving line and decorating supplies. Make sure products are properly cleaned and stored after each use.
- Monitor ware-washing activities to ensure dishes and utensils are properly cleaned and sanitized. Direct proper cleanup of all service areas, dining rooms and ware-washing areas. Clean service area, dining room, kitchen, and equipment during breaks in service.
- Make rounds through service period to monitor that service standards and procedures are followed. Make sure food products served are labeled properly so customers can easily identify them.
- Reassign student staff if a specific need or service deficiency is noticed. Reduce staff if anticipated customer counts require less service staff.
- Ensure sufficient amount of food is properly merchandised and provided to the service lines for presentation to customers.
- Establish and monitor operating standards for all service. Lead staff in providing exceptional service to customers.
- Assist with training of department staff: special emphasis will be placed on customer service; food and personal safety; unit performance and financial reports.
- Ensure safe food handling procedures are followed to maintain safe food. Make sure each student employee has a current food handler’s permit on site. Schedule food safety and sanitation training on a regular basis.
- Assist with food production when necessary to ensure food supply is maintained.
- Assist with monthly inventory.
- Support department’s commitment to recycling and reducing waste.
- Support University’s commitment to recruiting a diverse work force and providing access to campus services for all students and guests.
- Performs more detailed cleaning of work area during non-operational times.
- Perform other duties as assigned.
Minimum Qualifications
- High School Diploma or GED Certificate, with two years of relatable experience.
- Applicable combination of education and/or experience, which demonstrates the ability to perform the essential functions of the position.
- Demonstrated willingness and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds and experiences.
- OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position.
Special Conditions of Employment:
- Ability to obtain valid WA State Food Handler’s permit within 30 days of initial hire date.
- Must be able to obtain SERVSAFE Certification within 6 months of initial hire date.
- Must be able to work flexible schedule, including weekends.
Preferred Qualifications
- Experience with Microsoft Office Suite software such as Word, Excel, Access, and e-mail or similar software.
- Demonstrated experience with cashiering functions and a POS system.
- Demonstrated ability in ordering, receiving, and storing perishable and non-perishable items.
- Ability to deal with difficult customers and diffusing difficult customer situations.
- Supervisory experience performing such duties as hiring, training, scheduling, and directing student employees.
- Experience preparing and coaching the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
- Demonstrated participation in programs designed to promote inclusion.
- A record of promoting inclusivity in the work environment.
Competencies
- Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
- Creativity: Ability to use creativity to develop new menus and food items and incorporate them into Dining Services and large events that have special catering needs.
- Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
- Leadership: Ability to lead and coordinate team efforts of kitchen staff through direction and interaction. Ability to teach and train student employees in a fast-paced environment.
- Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
- Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
- Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.
Don’t meet every single requirement? At CWU we’re dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!
Pay, Benefits, & Work Schedule
Salary: $3,167 /month with periodic increases up to $4,216 /month
Working Conditions: Work is performed primarily indoors, at times in hot/cold/noisy/wet areas with some exposure to hazardous equipment and products. Working in temperatures from 0 degrees (freezer) to 350+ degrees (around cooking equipment) is common. Work requires walking and/or standing (often in a stationary position) for the majority of each shift. Bending/climbing/carrying/pulling/pushing/lifting associated with loading/unloading of supplies and preparation, plating and serving of food is required. Occasional overtime is required, and shift work may be required. May need to drive a service vehicle in congested areas. It is essential to be able to meet the physical demands of standing (or remaining at a workstation) for prolonged periods of time using repetitive arm, hand and finger movements. Some stooping, kneeling, bending, crouching, and some carrying or otherwise moving and placing of objects weighing up to 50 lbs. may be required. Evening or weekend shifts may be required. Physical requirements of the position include: pushing utility and hand carts with up to 150 lbs. of supplies around to various work stations; correctly lifting up to 35 lbs. individually from the floor or shelf locations to heights of 48" so products can be poured into smaller containers or put on work tables; and mixing together large quantities of ingredients for products either by hand or with a paddle/whip. Occasional overtime is required, and shift work may be required. Schedules are based on business volumes.
Benefits: CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit: www.cwu.edu/hr/benefits-perks-discounts .
An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit: https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program .
How To Apply
To apply for this position, you must complete the on-line application and attach:
- A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;
- Resume including work history, education, training; and
- Contact information for three professional references.
Screening Begins: May 10, 2023
**Priority will be given to applications received by the screening date. Incomplete applications will not be considered.
Contact Information
Name: Lynnette Wood
Title: General Manager of Student Union Dining Services
Email: Lynnette.Wood@cwu.edu
Phone: (509) 963-2480
Website: www.cwu.edu/dining
Please contact Human Resources at hr@cwu.edu or 509-963-1202 if you require technical assistance with the on-line application process.
Conditions of Employment
Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to RCW 28B.112.080 and submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.
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