The Front Desk Receptionist is responsible for maximizing daily patient and clinical services by greeting, registering and checking out patients, in a friendly and efficient manner. They also direct vendors and visitors as needed to proper contacts. They are responsible for maximizing and maintaining daily staffing, as well as patient and clinical services to provide an optimum patient experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet patients in a prompt, courteous and helpful manner.
• Accurately and expeditiously register and update patients’ demographic information
• Verify insurance eligibility and benefits and document appropriately
• Obtain and document referrals
• Ability to triage patients and appropriately schedule them
• Notify patients of and collect on co-pays and past due balances
• Process referrals and insurance authorizations when appropriate
• Other duties as assigned

Required Education and Experience

• High School Graduate or equivalent
• Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Experience with Microsoft Office (Word, Excel and PowerPoint).

Physical Demands:

• Requires mobility, frequent walking, standing, and sitting, some bending, stooping and stretching and periodic lifting of up to 25 lbs.
• While performing the duties of this job, the employee is regularly required to converse and hear.
• Requires normal (corrected) vision.
• Requires coordination and manual dexterity sufficient to operate office equipment

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Position Type/Expected Hours of Work

This is a full-time, Monday through Friday position. Shifts will be assigned in advance and can vary between the hours of 7:30am to 5:30pm.

Effective December 1, 2021, all Orthopedics Rhode Island employees are required to have an initial dose of vaccine to prevent Covid-19. Effective October 1, 2021, all employees of RI licensed health care facilities must be fully vaccinated against Covid-19. Employees may be deemed exempt from this requirement based on documentation from their health care provider. Our policy is to remain compliant with the department of health guidelines.