TrueRehab Physical Therapy is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a rewarding environment, TrueRehab Physical Therapy is the right place for you.

TrueRehab delivers comprehensive musculoskeletal and neurological outpatient physical therapy. At TrueRehab we have a passion for excellence in patient care. The organization continues to be a leader in patient care tracking outcomes, and patient satisfaction which drive value and improve the quality of patient care.

As TrueRehab continues to grow, we are looking for a Front Office Representative for our clinic in Lake Havasu City. Please see below for the functions and requirements for this position.

This is not a full-time position at this time but may grow into a full-time position.

ESSENTIAL FUNCTIONS

• Promptly greets and acknowledges patients. Informs Providers of patient arrivals, using the appointment status through CPS.
• Prepares new patient paperwork. Instructs patients in completion of medical history and patient information forms, and makes any necessary corrections to the patient’s account. Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, assuring all necessary documents are populated and signed correctly.
• Responsible for identifying and collecting co-payments, co-insurances and past due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters.
• Responsible for accurately completing and interpreting insurance verification and benefits.
• Screens upcoming appointments for required referrals and/or authorizations; ensures all required referrals and/or authorizations are scanned into the patient’s chart and attached the correct appointment(s).
• Scans all new patient or updated patient information into computer e.g., photo ID, insurance cards, referrals, and patient paperwork.
• Schedules follow up appointments, reviews with patient their estimated out of pocket responsibility for future appointments, reviews patient's insurance coverage and notifies patient if service requires an authorization or referral from PCP.
• Sends out and obtains Plan of Care signatures for patients as appropriate.
• Maintains general knowledge of insurance plans accepted by TrueRehab.
• Answers incoming calls to the clinic.
• Maintains patient confidentiality.
• Maintains a clean and organized front office workspace.
• Follows established Front Office protocols.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

• Candidate preferred to have some front office experience in a medical office or healthcare setting.
• Previous experience in collecting money is preferred.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• Must be able to communicate effectively with Providers, patients, and the public and capable of establishing good working relationships with both internal and external customers.

REQUIREMENTS

• None

KNOWLEDGE

• Knowledge of insurance rules and regulations including eligibility and referral requirements. Able to verify eligibility of each payer, per patient according to defined parameters.
• Computer knowledge, including Windows based programs.

SKILLS

• Skill in customer service and communicating effectively with clinical staff and the public.
• Skill in establishing good working relationships with both internal and external customers.

ABILITIES

• Ability to maintain patient confidentiality.
• Ability to communicate with all patients while consistently providing excellent customer service. Demonstrate empathy, concern, good listening skills, and compassion for all patients.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching required.
• Manual dexterity using a mouse and computer keyboard.

Job Types: Full-time, Part-time

Pay: $14.50 - $20.00 per hour

Benefits:

• Paid time off

Healthcare setting:

• Outpatient
• Rehabilitation center

Schedule:

• 4 hour shift
• 8 hour shift

Ability to commute/relocate:

• Lake Havasu City, AZ 86403: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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