Community Care Network is looking for a Front Desk Supervisor to join our team!

Community Care Network is comprised of Rutland Mental Health Services and Rutland Community Programs. Our mission is to enhance the well-being of our communities, individuals and families through responsive, innovative and collaborative human service

About the Role:

The Front Desk Supervisor provides leadership to individuals in front desk positions who perform a wide range of administrative and office support functions for the Front Desk/Reception at multiple program locations. This position collaborates with staff, the community, stakeholders and clients in an office/program setting to facilitate efficient operations.

Principal Responsibilities:

• Provide front desk oversight and individual staff supervision.
• Ensure all front desks have sufficient staff coverage. Provide front desk coverage as needed.
• Ensure there is professional front desk administrative support including, but not limited to; answering of multiple phone lines, greeting and announcing community members, support of team members, assisting with completion of forms, and other tasks as required.
• Reviewing and verifying accurate and complete documentation with clients including, but not limited to; client demographic information, releases, consent for treatment, fee sets, insurance provider(s), emergency information, etc.
• Maintain EMR documentation by timely scanning of documents, data entry, and collaboration with team members
• Provide administrative support and act as a liaison for inter-department requests made to the program(s) front desk location where assigned.

Qualifications:

• High School Diploma or GED required
• Demonstrated ability to defuse challenging situations and work in a collaborative environment
• Proficiency with computers, experience entering data into electronic medical records
• Excellent communication and listening skills; verbal and written
• Ability to be flexible and balance changing priorities
• Stationary sitting for extended periods of time
• Skilled with time management; organizing day to day tasks, prioritizing according to deadlines, etc.
• Provide problem solving skills; while maintaining a high level of customer service by demonstrating professionalism and respectfulness towards others
• Can handle sensitive information with the highest degree of integrity and confidentiality.
• Must have a valid driver's license, reliable transportation with personal automobile liability insurance coverage at or above the levels mandated by the State of Vermont.
• Successful completion of a criminal history background check after hire.

What's in it for YOU:

• Competitive Salary
• Comprehensive Benefit Package
• Career Training and Development
• Tuition Discounts

CCN is an Equal Opportunity Employer.