This position is responsible for the organized, efficient operation of the Front of House at The Hotel Hershey in a supervisory capacity.

Job Functions (Items marked with an asterisk are essential functions of this position):

• Functions include orchestrating and expediting the registration and checkout process in all areas of the Front of House*
• Overseeing the daily operation of the Front of House including all tasks on the daily checklists*
• Coordinating and delegating assignments to the Front of House team members*
• Ensuring excellent guest service, complaints and problems are promptly resolved, and requests for special services are carried out to the Hotel 5 Diamond standards*
• Conducting on-going training and support in all areas of the Front of House*
• Must be proficient in all areas of the Front of House*

Basic Qualifications:

• Minimum of 2 years of related experience.
• Industry Experience – Hospitality/Tourism
• 18 years of age or older.
• Proficient working with details on a daily basis for prolonged periods of time.
• Must have a valid Drivers' License
• Associate’s degree – Hospitality Management preferred
• Relevant work experience can be substituted for education – 2 years

Additional Qualifications:

• Skilled in the use of Microsoft Office applications, including Excel and Word.

Physical Demands & Working Conditions

• While performing the duties of this job, the employee is required to:
• Reaching Forward Occasional (<33%)
• Climbing Stairs Occasional (<33%) (50ft maximum height)
• Lifting Occasional (<33%) (50lbs maximum weight)
• Reaching Overhead Occasional (<33%)
• Finger Dexterity Occasional (<33%)
• Hand/Eye Coordination Occasional (<33%)
• Bending Occasional (<33%)
• Sitting Occasional (<33%)
• Standing Occasional (<33%)
• Walking Occasional (<33%)
• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• This job regularly requires verbal communication of detailed information to others either by phone or in person.
• Must be able to speak and read the English language.
• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).
• The position is subject to both environmental conditions. Activities occur inside and outside.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer