Front Office - WCPG

We pay for 100% of your health insurance premium.
We offer paid vacation and sick time.
Primary Care Partners strives to maintain a positive work life balance for every individual.

Job Summary:

To answer all incoming calls, make appointments appropriately for patients, greet and check in patients, check all patients out, collect payments and co-payments. Set up follow-up appointments and monitor doctor schedule, to provide patients with the best customer service as possible and to maintain a pleasant working environment for all staff

Duties/Responsibilities:

Phones/Cashier/Greeter/Dismissal All at one seat- Primary

• 
  Answer phones (primary) and handle calls appropriately
• Schedule and cancel appointments appropriately
• Confirmations for next day appointments.
• Check patients in and out and print clinical summary
• Check in patients using phreesia and PM.
• Monitor schedules daily for appropriateness and flow
• Prepares form letter for patients to advise of appointment change
• Notify hospital of OB and Doctor call change schedule
• Teleminder back-up
• Retrieve messages from answering service
• Enter legal document papers
• Enter deceased patients
• Enter and delete recalls
• Add new patient accounts
• Support medical records as needed.
• Send outgoing faxes.
• Send disclosures to billing.
• Portal invites and help with portal questions
• Proxy invites for children

Cont.

• 
  Collect co-pays, payments or past due amounts
• Responsible for assigned change drawer
• Double check encounter forms for correct billing
• Check Medicaid eligibility and RMHP eligibility.
• Collect Choice forms for RMHP and Prime mcd and documents as needed.
• Collect and send HIPPA and payment policies if phreesia is down.
• Print encounter and demographic sheet
• Add exam forms as appropriate
• Gather and enter correct demographics.
• Copy insurance card.
• Check patients out and print clinical summary.
• Manage the pickup area for paperwork and sample medicine
• Facilitate getting ill patients to the back
• Help problem solve patient issues
• Updates in EHR
• Enter no shows, cancellations, and reschedules.

Miscellaneous Duties

• 
  Maintain orderliness and cleanliness of front office and patient waiting area
• Other duties as assigned

Experience:

Must have phone skills and pleasant phone voice; customer service oriented; some computer skills, be able to multi-task; perform well under pressure; able to work at a fast pace

Education Requirements:

High School Diploma

Working Conditions:

This position works primarily seated at a desk in a well-lighted, ventilated area. Significant phone work, some walking around office with some light lifting

Risk Level:

Medium to High Exposure

Experience:

Must have phone skills and pleasant phone voice; customer service oriented; some computer skills, be able to multi-task; perform well under pressure; able to work at a fast pace

Education Requirements:

High School Diploma