Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

We hire people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

In this new, individual contributor role, the Global Supplier Manager will be responsible for maximizing the value and supplier effectiveness across Equinix's Global Network & Infrastructure services portfolio by ensuring that the suppliers, and their performance, are managed appropriately to support the seamless provision and availability of quality products and services. The role will include development of the supplier management practice, creating dashboards and reporting on periodic KPIs & metrics to ensure and manage the overall effectiveness and evolving maturity of the supplier management practice across the service estate.

Responsibilities

• Build, enhance and mature a strong Supplier management practice within our Global Network & Infrastructure Services org

• Engage, influence, and evangelize Supplier Management practices with internal stakeholders to align technology service excellence

• Help team members of the organization grow their skills and experience

• Drive Continuous Improvement culture and ownership across entire supplier management practice

• Ensure that Equinix Global Network & Infrastructure Services suppliers and their performances are managed appropriately to support the seamless provision and availability of quality products and services

• Creating and maintaining a supplier process, policy, and updated supplier information

• Manage R&M support contracts and annual renewals across the Global Network & Infrastructure Services supplier estate.

• Oversee supplier performance, cost, value-add and SLA adherence from a Service Operations perspective

• Act as a senior escalation point for Supplier related issues

Key Deliverables

• Running and participating in Supplier Management reviews and Quarterly Business reviews with other cross functional supplier management colleagues

• Delivering Supplier Management reporting into Senior Leadership and the wider business

• Onboarding / Offboarding Suppliers (both small and large scale service providers) across a range of Network products and services, carefully managing Service integration

• Globalizing Supplier Information and standards

• Implementing and running Service Improvement Plans for underperforming Suppliers

• Negotiate third party contracts from a Service Operations perspective

• Develop and maintain a supplier management dashboard / metrics reporting - highlighting key performance of the Supplier Management practice and in-progress and completed improvement initiatives

• Continually review the E2E Supplier Management practice and ensure links into internal agile development team backlogs

• Partner with Asset Management team for asset information relating to specific suppliers

• Employ CI tools & techniques to optimize process value streams, removing waste and enhancing service levels to internal & external customers

Qualifications

• 3+ years of experience working in a Supplier leadership role across multiple suppliers

• ITILv3/4 certification required

• Bachelor's degree or equivalent, relevant experience

• Supplier management for global enterprises' IT/Networking (NOC) is strongly preferred

• Experienced building and implementing a Supplier Management playbook, operationalizing supplier management programs, processes, SLAs, SIPs, on/offboarding, etc.

• Experience in managing Supplier relationships with high profile suppliers

• Advanced experience with Excel, PowerPoint; experienced with Smartsheet, Tableau or similar applications

• Experience in communicating at a senior level

• Proven delivery of Continuous Improvement initiatives

• Ability to build strong relationships with peers, suppliers, and 1st / 2nd level leaders both internal and external to the company

• Enthusiasm for collaborating cross-functionally and cross-product to identify and lead the ongoing support of the global platform

• Ability to clearly communicate, both writing and verbal formats, processes, procedures, changes, complex details; able to explain technical attributes

• SIAM Certification desirable

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.