Guest Specialist/Cashier Job at Mooyah

Mooyah Middleburg Heights, OH

Job Description: Guest Specialist
REPORTS TO: General Manager

REQUIRED TRAINING/EDUCATION/EXPERIENCE:
  • Retail or restaurant experience preferred

MINIMUM QUALIFICATIONS:
  • Able to stand for 9 hours.
  • Able to lift at least 25 pounds.
  • Accurate hearing and listening skills with a command of the English language.
  • Basic computer/POS usage skills.
  • Basic math skills.
  • Must be focused on guest's needs.

Every job at MOOYAH is designed to achieving

OUR MISSION:

To deliver the best burger, fry and shake experience ever and have fun doing it!

Responsibilities/Duties:
  • Punch in, sign in, and report to General Manager/Assistant Manager on time & in full uniform for each shift
  • Must be focused on delivering our standards and providing the MOOYAH service experience
  • Have a thorough knowledge of all of the MOOYAH food and beverage offerings
  • Educate GUESTS about what MOOYAH is and how the concept and food originated
  • Perform opening set up, running side work and closing duties
  • Be able to establish relationships with GUESTS and promote loyalty
  • Serve GUESTS according to established procedures and our unique style of service
  • Always conduct yourself professionally and have fun while providing outstanding MOOYAH service
  • Enter GUEST orders accurately, operate the POS system, & efficiently process payments
  • Accurately execute the cash handling and check-out procedures
  • Maintain safety & sanitation
  • Attend all employee meetings and bring suggestions for improvement
  • Avoid leaving work area during peak periods
  • Keep a clean and professional appearance at all times
  • Perform other related duties as assigned by the General Manager/Assistant Manager
  • Willing to have fun, while smiling and making positive, friendly eye contact with the GUESTS
  • Has a good understanding and plays and active role in Guest Obsession



About Mooyah:

MOOYAH Burgers, Fries & Shakes is a fast-casual, “better burger” concept serving mouth-watering made-to-order burgers, hand-cut French fries made from high-quality Idaho potatoes, and handcrafted 100-percent ice cream shakes. Founded in 2007, the Plano, Texas-based company only uses fresh, never-frozen Certified Angus Beef® and all-natural Jennie-O® turkey burgers, buns baked in house, real cheeses and toppings made from garden-fresh ingredients. It offers online ordering and a loyalty Rewards App so you can earn free food. MOOYAH, with nearly 100 open restaurants, has been ranked 1st overall in Restaurant Business’s 2013 Future 50 list, listed as No. 8 in Fast Casual Magazine’s annual Top 100 Movers & Shakers in 2013, a list they have been at the top of for several years in a row, and BurgerBusiness included MOOYAH in its list of “11 Burger Chains to Watch in 2011.”




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