Responsibilities & Qualifications

RESPONSIBILITIES

• Installation, configuration, maintenance and troubleshooting for all users of the DTRA systems
• Maintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-service actions (currently using Remedy)
• Remote access configuration and support for DTRA users and external customers as required (supporting telework, off-site travel, and mission or contingency operations)
• Install, configure, maintain, and troubleshoot computer peripherals
• Provide tracking for all deployed IT assets from procurement to disposal to allow real-time accounting of IT assets to both government and contractor personnel
• Provide end-user software and application support
• Coordinate security and situational awareness concerns with DTRA NOSC
• Provide technical assistance and customer support in the operations and maintenance of wireless voice and data services.
• Must be able to lift 50 lbs.
• The Helpdesk Specialist will gather feedback directly from the service desk customer regarding their level of satisfaction with the service provided. Survey responses will be voluntary for customers. The survey content will be reviewed and utilized in performance reviews.
• Service Desk call answering during normal business hours (0600 – 1800). After hours calls are currently covered by the NOSC. Support services are limited outside the normal business hours unless advance arrangements are made to support scheduled after hours activities.

REQUIRED QUALIFICATIONS

• 3+ years of relevant experience
• Minimum Active TS/SCI
• A Bachelor of Arts (BA)/Bachelor of Science (BS) degree or equivalent work experience. Years of work experience may be substituted one for one with college years. Five or more years professional experience within the designated Subject Matter Expert (SME) area beyond BA/BS or equivalence (except where otherwise specifically noted)
• Exceptions may be made for specific individuals with specialized knowledge or skills in certain circumstances at the discretion of the Government
• US Citizen
• DOD 8570 IAT II

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Fort Belvoir, VA: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Help Desk: 3 years (Required)

License/Certification:

• IAT Level II (Required)

Security clearance:

• Top Secret (Preferred)

Work Location: In person

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