COMPANY BACKGROUND

Mr. Hospitality is a fully integrated hospitality management group that conceptualizes, owns and operates restaurants and nightlife destinations. With 20 years of combined experience in the food and beverage industry, Mr. Hospitality has brought dining, art, fashion and entertainment to a new level of sophistication by fully understanding the U.S market.

JOB SUMMARY

Mr Hospitality is actively seeking an enthusiastic Host/Hostess. The Host/ Hostess is often referred to as the face of the venue. Our Host team members set the tone for the Guest Experience and is expected to welcome guests in a warm and friendly manner. The Host team member must be patient, and excel at customer service. The hostess/host will seat guests within a timely fashion while keeping in mind the flow of the kitchen and wait staff, and help ensure quality of facilities and service.

RESPONSIBILITIES:

• Welcome and greet all guests within 30 seconds of walking into the venue to provide excellent customer service
• Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experiences
• Interact with guests to create memorable experiences
• Seat guests and occasionally take initial drink orders if needed or instructed by management.
• Takes guest information and quotes wait times to guests accurately when tables are not immediately available
• Answer phones and schedule reservations
• Has knowledge of Reservations systems (Open Table, Sevenrooms)
• Provides information about products and looks for opportunities to "up-‐sell"
• Present bottles of Champagne to VIP Tables if needed
• Report accidents, injuries, and unsafe work conditions to manager according to Hospitality's standards and procedure handling.
• Complete safety training and certifications as
• Respond proactively and effectively to guest problems
• Understand the importance of guest satisfaction and focus on consistency
• Completes all restocking and cleaning duties by performing opening and closing side work
• Maintain a neat, organized entry area
• Assist with opening/closing tasks and side work as needed
• Learn food and beverage menu within 1 month of employment
• Learn all procedures and quality service requirements
• Understand and abide by seating grid and house rules for seating rotation, thus being able to "read the floor" and work on supporting seating flow.
• Must be able to run floor plan and out times in accordance and in collaboration with GM, AGM to avoid long ticket timing
• Ensures that hostess desk is sanitized every 30 mins and menus are wiped after every use
• Must have general knowledge about the company in order to answer questions from inquiring guests
• Understands and applies company's cleaning and sanitation guidelines and policies
• Maintains cleanliness of restrooms throughout the shift

REQUIREMENTS:

• 1+ years customer service experience, preferably in the hospitality industry
• Communication
• Organizational Skilled and able to multitask
• Stress Management/Composure.
• Flexible schedule, particularly for weekend/evening shifts and willing to work at least every other holiday
• Ability to work 6+ hours on your feet at a time
• Team player who looks for ways to help out other employees whenever needed

Job Type: Full-time

Pay: $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Fine dining restaurant

Shift:

• 10 hour shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Miami Beach, FL 33139: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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