Community Action Agency of Columbiana County, Inc.

7880 Lincole Place, Lisbon, OH 44432

(330) 424-7221

JOB DESCRIPTION

POSITION: Housing Assistant

SUPERVISOR: Support Services Case Manager

CAACC mission statement: To strengthen the community, foster well-being, and promote self-sufficiency.

Program mission statement: To provide affordable, comprehensive, and quality services that will strengthen the community and lead to self-sufficiency.

A. JOB SUMMARY: The incumbent will perform duties associated with providing support services to those in homeless and transitional housing settings.

B. SPECIFIC DUTIES I ESSENTIAL FUNCTIONS:

1. Initiate and maintain appropriate professional social interactions with program clients and assist clients as needed

2. Respond effectively to emergency situations. (medical, mental health, interpersonal, facility)

3. Provide Crisis intervention as needed, including determining when it is necessary to involve other staff and/or the authorities or emergency teams

4. Prepare and submit Incident reports in a manner consistent with CAA policies and procedures.

5. Enforce facility policies and procedures.

6. Provide general life skills trainings in individual and group settings.

7. Provide crisis intervention for individuals throughout our service region utilizing the Coordinated Entry system.

8. Coordinate entry of homeless individuals into facilities throughout the region.

9. Coordinate client services with Case managers and other Support Service Staff.

10. Provide client transportation.

11. Conduct and record hourly rounds of facilities to maintain safety and security of program clients

12. Monitor bedrooms, bathrooms, living spaces, and shelter grounds for both safety and cleanliness

13. Complete nightly progress notes detailing client interaction

14. Inventory and purchase of facility supplies.

15. Perform data entry and file maintenance

16. Perform inspection of facility and prepare work orders

17. Perform general housekeeping of facility and refuse removal to ensure cleanliness

18. Ensure sidewalks are free of safety hazards such as snow/ice/debris

19. Keep records/files of clients and funders in an orderly manner

20. Perform program client intake, screening, diversion, referrals, scheduling, and follow up, as needed

21. Assist with collection of statistics for reporting

22. Assist with CSD program functions

23. Maintain order and cleanliness of work area and facilities.

24. Send nightly email to program staff detailing needs, concerns, etc.

25. Communicate with program staff, as needed

26. Perform general clerical/receptionist functions, as needed

27. Maintain confidentiality of all contacts and communications

28. Develop a working knowledge of CAA policies and procedures

29. All other duties as assigned

C. REQUIRED JOB QUALIFICATIONS:

1. High School/GED Diploma, with associate degree in related field preferred.

2. Good verbal and written communication skills

3. Knowledge of CAA mission and quality policies

4. Have good analytical ability and sound judgment

5. Ability to provide trauma informed care

6. Ability to assess emergency situations and respond effectively

7. Ability to multi-task and work with little supervision

8. Ability to establish and maintain professional boundaries in working with clients

9. Must be able to travel for training, work performance, and stay overnight

10. Must believe in service to customer philosophy

11. Must be bondable

12. Must have an acceptable driving record for the insurance company

13. No felony convictions

14. Ability to understand and implement federal & state regulations governing program activities

D. ADDITIONAL REQUIREMENTS AND CONDITIONS OF EMPLOYMENT:

1. 90-day probationary period for front line staff and 180-day probationary period for Supervisor, Managers and Directors.

2. Employment is contingent upon the successful completion of a criminal background check.

3. Employment is contingent upon the successful completion of a drug and alcohol test.

4. Employment is contingent upon the successful completion of an employee physical, including a TB test.

E. PHYSICAL REQUIREMENTS:

1. Ability to work in a fast-paced and often high-stress environment, as well as the ability to adapt quickly to workload changes

2. Ability to deal with inside and outside clientele and vendors in a diplomatic and courteous manner while assuring adherence to CAA policies/procedures

3. Above average oral, reading and writing skills to accurately operate a computer, perform necessary documentation and effectively communicate with staff, clients, customers, business partners, other CAA departments, and visitors

4. Frequent walking and sitting

5. Occasional lifting, reaching, standing, and kneeling

6. Seldom climbing, pushing, and running

F. WORKING CONDITIONS:

1. Numerous interruptions

2. Swing shift schedule to include days, afternoon, nights.

3. Ability to remain calm and cheerful under stressful working conditions

4. 80% indoor / Some outdoor work will be required (20%) attending fairs, festivals, etc. to promote programs. Could be exposed to fumes, odors, dirt, cold and humidity.

COMPENSATION: Hourly

FLSA CLASSIFICATION: Non-exempt

Hours: 1st, 2nd, and 3rd shift

Days: Monday thru Sunday

Job Type: Part-time

Pay: $12.75 - $15.10 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
All offices are sanitized as needed. 6ft Social distancing is observed. Masks are worn when 6ft. Social Distancing can not be observed. Meetings are done via Zoom or Go To Meeting. Hand Sanitizer is available.

Education:

• High school or equivalent (Preferred)

Experience:

• Case Management: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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