Hybrid Customer Service Representative Job at Vaco
Vaco is hiring for a Customer Service Specialist II located in Lewisville, TX for a large financial company. It is a long term contract role with potential for perm with room for growth.
This is a Hybrid role : 3 days onsite and 2 remote.
Start Date: 1/9/2022 (1 step virtual interview)
Must pass BG and Drug Test
Hours: Hours are either shift - Monday- Friday starting at 9am or 10 am CST or earlier shift starting at 7 am CST but would work on Saturday and take a day off during the week.
Pay: $24.75
The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.
Key Responsibilities and Duties
- Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
- Provides outstanding customer service to ensure service levels are achieved and exceeded.
- Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
- Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
- Refers customers to published materials, secondary sources, or more senior staff.
- Documents customer feedback and complaints.
Educational Requirements
- High School Preferred
Work Experience
- No Experience Required
Physical Requirements
- Physical Requirements: Sedentary Work
Job Types: Full-time, Contract
Pay: $24.75 per hour
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
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