Inbound Customer Service Representative Job at Lovely Beginnings Corp
You will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients.
By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied in knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position LBC as the employer and provider of choice!
Job Requirements
· 18 years of age or older
· High School Diploma or GED
· Previous experience interacting with customers/clients, solving problems through trouble-shooting, and creating connections
· May require upselling
· Excellent Communications skills
· Desire to actively engage and listen to your customers
· Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
· Ability to learn new concepts quickly and efficiently, and apply those learnings in real-time
Work from Home Equipment You Will Need
- High speed internet with a minimum speed of 10Mbps download and 3Mbps upload
- Ethernet cable connection (no wi-fi)
- Personal desktop or laptop computer with Windows 10 Operating System, minimum of 2 core processor with 1.4GHz processor speed or better and at least 4GB RAM
- USB headset with microphone
Job Types: Full-time, Part-time, Temporary
Pay: $13.94 - $15.56 per hour
Benefits:
- Flexible schedule
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- No nights
- Self-determined schedule
- Weekend availability
People with a criminal record are encouraged to apply
Work Location: Remote
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