The Instructional Assistant I supports the Learning Resources department and provides instructional support to users.

• Enforces, maintains and explains MDC and Learning Resources policies and procedures to users
• Explains to users how to navigate the Learning Resources website, databases, and use basic research tools
• Assists users at the service desk by circulating materials and answering questions both face-to-face and remotely (social media, chat, email)
• Assists with a Learning Resources service function; such as, interlibrary loan, circulation, serials, and tutoring
• Assists faculty and students with the basic use of the facility including hardware and software
• Collaborates with faculty to maintain special collections or items for students; such as, reserves, circulation, room reservations, instructional appointments and anatomy models
• Assists with student informational workshops and other educational activities for Learning Resources
• Conducts routine maintenance, troubleshooting and the preparation of physical space including hardware and software
• Assists in gathering data for statistical reports
• Creates and maintains a schedule for student assistants and part-time staff
• Assists with payroll for student assistants and part-time staff
• Performs other duties as assigned

• One (1) year of college (30 credits) in related field and three (3) years of related work experience; or Associate’s degree in related field and two (2) years of related experience; or any equivalent combination of education and experience
• All degrees must be from a regionally accredited institution
• Knowledge of Microsoft Office, departmental software applications and basic research methodology
• Knowledge and understanding of College organization, goals and objectives, and policies and procedures
• Proficient verbal and written communication skills
• Ability to write routine reports and correspondence
• Ability to read and interpret documents and procedure manuals
• Ability to perform standard equipment set-ups
• Ability to multi-task and prioritize
• Advanced ability to follow oral and written instructions
• Ability to maintain effective interpersonal relations with students, faculty and administration
• Ability to work in a multi-ethnic and multi-cultural environment with students, faculty and staff

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority for this job vacancy. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements outlined in this job vacancy and are encouraged to apply for the positions being filled.

The final candidate is to successfully complete a background screening and reference check process.